Frequently asked questions - EUROPE
When will my order arrive?
Once we have received your order, it can take 3 – 4 working days to reach you. We will keep you updated as much as possible – just click on your COS account and you can track your parcel from there. If there are any problems, don’t hesitate to contact our Customer Service team!
For more information on delivery and shipping, please click here.
When I send a return or exchange back to you, how long will it take?
Once you have posted your return or exchange back to us it can take up to 14 days to reach our warehouse – when it arrives we’ll make sure to send you an email. The refund or exchange will then be arranged for you. We always try to be as fast as possible, but during busy periods it may take a little longer!
For more information on returns or exchanges, please click here.
Why isn’t my discount code working?
If your discount code isn’t working, please try the following…
- • Check that the code is spelled correctly and no extra characters or spaces have been included.
- • Check that the promotion criteria has been met e.g. Is the promotion out of date or has the minimum spend requirement been met?
- • Try emptying your browser’s cache.
- • Contact our customer service team who will be able to assist you further.
Currently gift cards can only be used at our stores in the country of purchase. If you have any further questions about our gift cards, please contact our team in store. You can find their contact details here.
Help! I am locked out of my account…
If you are having trouble logging into your account, don’t worry! You can re-set your password by clicking the ‘Can’t remember your password?’ link when you are signing in. If this doesn’t work, please contact Customer Service who will be happy to fix it for you.
When will COS be coming to my country?
We may not be with you yet, but we are always looking for new and exciting places to explore! To be the first to know about where we are opening next, please follow us on our social media pages or sign up to our newsletter.
The item I have seen has sold out. Will you be getting more in?
We always try to re-stock our popular styles to give you the best possible selection of timeless, functional and considered garments for the season. We also offer re-invented classics in new colours, shapes and fabrics – so please keep your eye out! If there is a particular garment you would like to enquire about, please contact our Customer Service team.
How do I find out more about the garment I want to buy?
We know how important it is for a garment to fit properly and feel right, so we take time to explain a garment’s fit, style and material on each item’s page. If you do have any other questions relating to fit, materials or want specific measurements, please contact Customer Service who will be happy to advise you. If they don’t have the information to hand, they’ll be sure to get back to you as soon as possible.
I am trying to access your website but there is a problem. Can you help?
We know that it can be frustrating when you can’t view a website properly. If you are having trouble, we have a few things that you can try. The first thing is to make sure that you have the most up-to-date browser. The other is to clear your cookies – this can be done through your internet options. If it still isn’t working, don’t hesitate to contact us!
I want to work for COS. How do I apply?
We are always happy to hear when someone wants to work for us! You can find and apply for all current vacancies on the careers section of our website, so this is the best place to start. Our stores and Customer Service team are unable to accept applications. Good luck!
Can I become a supplier for COS?
We take great care with who we work with so that we can continue to provide our customers with timeless, quality garments that live beyond the season. If and when we need to look further, we’ll be sure to research the market and choose the best suppliers to match our customer’s expectations!
Are there opportunities to blog for COS?
It’s always great to hear from people who are inspired by the pieces we create. If you would like more information about who we are and what we value please contact our press department by clicking on 'Press’ at the bottom of our welcome page.
I have a question about a particular store, store purchase or a recent in-store experience. How do I get in touch?
Our stores are always happy to hear from you, so please do get in touch. They love to speak with you and really want to hear your thoughts! To find the details for each store, click on the ‘Store locator’ on the top left of our homepage.
To find all our contact details, please click here.