ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with COS (a brand within the H&M group).

What is ADR?

ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

How do I submit a complaint using the ADR process?

If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

Austria

# Schlichtung für Verbrauchergeschäfte*
Mariahilfer Straße 103, Stiege 1, Top 18
Wien, 1060
Austria

# Internet-Ombudsmann*

http://www.verbraucherschlichtung.at
http://www.ombudsmann.at

Belgium

Service de Médiation pour le Consommateur*
North Gate II, Boulevard du Roi Albert II, 8
Bruxelles, 1000
Belgium

http://www.mediationconsommateur.be

Czech Republic

Ceská obchodní inspekce*
Stepanska 15
Praha, 12000
Czech Republic 

http://www.coi.cz

Germany

Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V.*
Straßburger Str. 8
Kehl, 77694 

https://www.verbraucher-schlichter.de

Denmark

Konkurrence- og Forbrugerstyrelsen*
Carl Jacobsens Vej 35
Valby, 2500 
Denmark

http://www.forbrug.dk

Finland

Kuluttajariitalautakunta*
Hämeentie 3, PL 306
Helsinki, 00531
Finland 

http://www.kuluttajariita.fi

France

Médiateur du commerce coopératif et associé*
77, rue de Lourmel
Paris, 75015
France 

http://www.mcca-mediation.fr

Hungary

Budapesti Békélteto Testület*
Krisztina krt. 99.
Budapest, 1016 
Hungary

http://www.bekeltet.hu/

Ireland

Dublin District Small Claims Office (or the local District Court Office in the area where you live)
1st Floor
Áras Uí Dhálaigh
Inns Quay
Dublin 7
D07 N972

http://www.courts.ie/courts.ie/Library3.nsf/PageCurrentWebLookUpTopNav/Small%20Claims%20Procedure

Italy

Camera Arbitrale di Milano*
Via Meravigli 7
Milano, 20123
Italy

http://www.risolvionline.com 

Netherlands

Stichting Geschillencommissies voor Consumentenzaken*
Bordewijklaan 46
Den Haag, 2591RX
Netherlands


http://degeschillencommissie.nl

Portugal

Centro Nacional de Informação e Arbitragem de Conflitos de Consumo*
Faculdade de Direito da Universidade Nova de Lisboa - Campus de Campolide
Lisboa, 1099032
Portugal

http://www.arbitragemdeconsumo.org

Sweden

Allmänna reklamationsnämnden*
Box 174
Stockholm, 10123
Sweden

http://www.arn.se

Slovenia

Evropski center za reševanje sporov
Tomsiceva ulica 6
Ljubljana, 1000
Slovenia

http://www.ecdr.si

Slovakia

Spolocnost ochrany spotrebitelov (S.O.S) Poprad*
Bajkalská 2335/3
Poprad, 05801 Slovakia 

http://www.sospotrebitelov.sk

United Kingdom

Small Claims Mediation(UK) Ltd*
33 Leicester Road
Leicester, LE84GR
United Kingdom 

http://www.small-claims-mediation.co.uk

*These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) http://ec.europa.eu/consumers/odr/

"H&M Hennes & Mauritz GBC AB Mäster Samuelsgatan 46 A 106 38 Stockholm SWEDEN Registered number: 556070-1715"

If you have any questions or concerns then get in touch. Visit Contact Us for more details.