FREE RETURNS AND REFUNDS
Festive Season Returns
You can now enjoy extended returns on all online purchases made between 11/11/18 and 16/12/18. All items purchased before 17/12/18 can be returned up until and including 13/01/19.
Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on
If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
3. Attach the pre-paid UPS label and parcel over the prior delivery information. Using the label provided will guarantee a refund in the event of loss during delivery to our warehouse.
4. Drop of your package at a UPS Drop Box or the UPS Store. Contact UPS to find your nearest UPS drop-off location (1.800.PICK-UPS/1.800.742.5877 or at www.ups.com) You can also leave the package at your place of employment if you have a UPS pick-up there. If a pick-up is scheduled with the UPS customer service, the customer must pay the pick-up cost.
5. Once your package reaches us, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
All returns must be shipped from the same country they were purchased from, and this information is only valid for US orders.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.