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PURCHASE ONLINE & IN STORE

Why do we use your personal data?
We will use your personal data to be able to process your purchase order and payment transactions and to manage your deliveries, claims, returns and refunds in a secure and effective manner.

How do we use your personal data?
The personal data obtained from you when placing a purchase order will be used by us to process and deliver the order.

Who has access to your personal data?
We may share your data within the H&M Group. Your personal data is also forwarded to third parties in order to provide you with the services mentioned above.

Please be aware that many of these recipient companies have an independent right or obligation to process your personal data.

What is the legal ground to process your personal data?
When making products and services available to you COS will process your personal data necessary for concluding a contract with you and to fulfil any obligations derived from that contract, whether the contract refers to a purchase order and payment, or the use of other services provided by us or third parties.

How long do we keep your data?
We will process your personal data no more than necessary for us to perform our contractual obligations. If you are a holder of a COS account, we may keep your personal data for a longer period, read more about this under the privacy notice for My COS account.

For Tax & Accounting purpose we will save your data according to applicable legislation, read more about this under the privacy notice for Tax & Accounting.

View our full Privacy Notice here.