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During this difficult time, the safety of our customers and COS staff members worldwide is our highest priority.

We are closely monitoring updates in order to act quickly and following advice from the World Health Organisation and local authorities.

Some of our stores have started reopening in line with governmental guidance. Please check our store locator for up to date opening times.

Our online store is currently operating as normal, with high safety measures being taken at our warehouse. However due to the current restrictions, you may experience some delays in delivery and returns.

You can find out more information on our delivery information and returns & refunds pages.

We’re currently experiencing a high volume of requests and responses may take longer than usual. Our customer service team are working hard to look into every enquiry and will get back to you as soon as possible. Thank you for patience during this busy time.


We love to hear from you, so if there’s anything you’d like to ask us, we’re right here and ready to help in every way we can.

If you’d like help with your online order, please call us toll free: +1 855 842 1818

Phone lines are open: Monday – Sunday: 9am – 10pm EST.

If you want to write to us, the easiest way to get the support you need is via Facebook Messenger. Send us a message.

Alternatively, send us an e-mail:

COS Online Customer Service Opening Hours:
Monday - Sunday: 9am – 10pm EST
English speaking customer service