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During this difficult time, the safety of our customers and COS staff members worldwide is our highest priority.

We are closely monitoring updates in order to act quickly and following advice from the World Health Organisation and local authorities.

Please check our store locator for up to date opening times.

Our online store is currently operating as normal, with high safety measures being taken at our warehouse. However due to the current restrictions, you may experience some delays in returns.

You can find out more information on our delivery information and returns & refunds pages.


We love to hear from you, so if there’s anything you’d like to ask us, we’re right here and ready to help in every way we can.

The easiest way to reach us is through live chat – we’ll be happy to answer any questions you may have to ensure you have the best shopping experience. On desktop, you’ll find the icon at the bottom left of the screen, and on mobile, on the bottom right.

Customer Service Chat Hours:
Monday – Sunday: 10am – 10pm EST

We recommend keeping this page open and active during the chat session.

If you’re busy and would like to contact us at your leisure, we’re also available to support you via Facebook Messenger, where you can respond at your own pace. Simply send us a message

If you’d like help by phone, please call us toll free: +1 855 842 1818
Phone lines are open: Monday – Sunday: 9am – 10pm EST.

COS Online Customer Service Opening Hours:
Monday - Sunday: 9am – 10pm EST
English speaking customer service