During this difficult time, the safety of our customers and COS staff members worldwide is our highest priority.
We are closely monitoring updates in order to act quickly and following advice from the World Health Organisation and local authorities.
All of our stores in the US are now closed until further notice.
Our online store is currently operating as normal, with high safety measures being taken at our warehouse. However due to the current restrictions, you may experience some delays in delivery. To make sure you have enough time to return your item, we have extended our returns and refunds policy to 100 days (excluding Final Sale articles).
You can find out more information on our delivery information and returns & refunds pages.
Our phonelines are closed at the moment, but you can still contact us through Facebook Messenger and email.
If you want to write to us, the easiest way to get the support you need is via Facebook Messenger. Send us a message.
Alternatively, send us an e-mail: firstname.lastname@example.org
COS Online Customer Service Opening Hours:
Monday - Sunday: 9am – 10pm EST
English speaking customer service