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Unfortunately we’re experiencing delays while processing returns at the moment.
We’re working hard to fix this. Thank you for your patience while we solve the issue.


FREE RETURNS AND REFUNDS

 

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

 

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

 

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

 

Please note that items bought online cannot be refunded or exchanged in any of our stores.

 

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid DPD label included in your parcel.
3. Drop the parcel off at a DPD parcel shop of your choice. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

FREE RETURNS AND REFUNDS

 

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

 

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

 

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

 

Please note that items bought online cannot be refunded or exchanged in any of our stores.

 

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid Bpost label included in your parcel.
3. Drop the parcel off at a Bpost shop of your choice. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending it the parcel back to us. Once we have processed the return you will receive a return confirmation email.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on

If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid DPD label included in your parcel.
3. Drop the parcel off at a DPD parcel shop of your choice. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.


New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

FREE RETURNS AND REFUNDS

 

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

 

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

 

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

 

Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return:

1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid Postnord label included in your parcel.
3. Drop the parcel off at a Postnord shop of your choice. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

FREE RETURNS AND REFUNDS

 

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

 

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

 

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

 

Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid Postnord label included in your parcel.
3. Drop the parcel off at a Postnord shop of your choice. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

FREE RETURNS AND REFUNDS

 

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

 

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

 

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

 

Please note that items bought online cannot be refunded or exchanged in any of our stores.

 

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid Mondial Relay label included in your parcel.
3. Drop the parcel off at a Mondial Relay shop of your choice. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form  here.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

FREE RETURNS AND REFUNDS

 

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

 

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

 

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

 

Please note that items bought online cannot be refunded or exchanged in any of our stores.

 

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid Hermes label included in your parcel.
3. Return the parcel through your preferred return option (choose below). Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.

Return at Hermes parcel shop:
Attach the self-adhesive return label (included in your parcel) and take the parcel to a Hermes parcel shop of your choice.

Return with courier pick-up:
Attach the self-adhesive return label (included in your parcel) and arrange for a Hermes courier to pick up your return via by calling Hermes on 01806-311211. If you no longer have the label, the Hermes courier will provide one.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on

If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.  
2. Re-using the original packaging, tape the parcel securely.
3. Arrange for a DPD courier to pick up your return via the DPD return portal. Please note that you can either print the return label from the portal, or the DPD courier will provide a label on collection. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

FREE RETURNS AND REFUNDS

 

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

 

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

 

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

 

Please note that items bought online cannot be refunded or exchanged in any of our stores.

 

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.  
2. Re-using the original packaging, tape the parcel securely.
3. Arrange for a DPD courier to pick up your return via the DPD return portal Please note that you can either print the return label from the portal, or the DPD courier will provide a label on collection. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

FREE RETURNS AND REFUNDS

 

We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to return.

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on. 

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

 

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid Poste Italiane label included in your parcel.
3. Return the parcel through your preferred return option (choose below). Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.

Return at a Poste Italiane parcel shop:
Attach the self-adhesive return label (included in your parcel) and take the parcel to a Poste Italiane shop of your choice.

Return with courier pick-up:
Arrange for a courier to pick up your parcel by calling the toll free number: 803160. 
Please note that you can either print the return label from the portal, or the courier will provide a label on collection.
 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

FREE RETURNS AND REFUNDS

 

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

 

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

 

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

 

Please note that items bought online cannot be refunded or exchanged in any of our stores.

 

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.  
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
3. Return the parcel through your preferred return option (choose below). Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return at PostNL parcel shop:

Attach the self-adhesive return label (included in your parcel) and take the parcel to a PostNL parcel shop of your choice.

Return at UPS parcel shop:

Attach the self-adhesive return label (included in your parcel) and take the parcel to a UPS parcel shop of your choice.

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

FREE RETURNS AND REFUNDS

 

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

 

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

 

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

 

Please note that items bought online cannot be refunded or exchanged in any of our stores.

 

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.  
2. Re-using the original packaging, tape the parcel securely.
3. Arrange for a DPD courier to pick up your return via the DPD return portal.  Please note that you can either print the return label from the portal, or the DPD courier will provide a label on collection. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on

If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid DPD label included in your parcel.
3. Drop the parcel off at a DPD parcel shop of your choice. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.


New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on

If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.  
2. Re-using the original packaging, tape the parcel securely.
3. Arrange for a DPD courier to pick up your return via the DPD return portal. Please note that you can either print the return label from the portal, or the DPD courier will provide a label on collection. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on

If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return:

1. On the returns note, fill in the return code for the garment you are returning and include this in the package.  
2. Re-using the original packaging, tape the parcel securely.
3. Arrange for a DPD courier to pick up your return via the DPD return portal. Please note that you can either print the return label from the portal, or the DPD courier will provide a label on collection. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

FREE RETURNS AND REFUNDS

 

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

 

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

 

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

 

Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return:

1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid DPD label included in your parcel.
3. Drop the parcel off at a SEUR Pickup Point of your choice. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

FREE RETURNS AND REFUNDS

 

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

 

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

 

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

 

Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return:

1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid Postnord label included in your parcel.
3. Drop the parcel off at a Postnord shop of your choice. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

FREE RETURNS AND REFUNDS

 

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

 

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

 

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

 

Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return:

1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid DPD label included in your parcel.
3. Drop the parcel off at a DPD parcel shop of your choice. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.