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Our returns are free and easy. We hope you will love everything that you order from us but if something isn't quite right, you have 14 days to send it back to us.

We'll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Your return should take a maximum of 14 days to reach us and be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer. Once we have processed the return, you will receive a return confirmation email.

For further information please select your location on the list below.


Return Restrictions - Dangerous Goods

About dangerous goods

Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements.

Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.