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FREE RETURNS AND REFUNDS

 

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

 

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

 

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

 

Please note that items bought online cannot be refunded or exchanged in any of our stores.

 

How to return:

We’ve recently made some changes to our return and delivery process.
To make sure your return is as simple as possible, please see applicable instructions below.
If your order was placed on or before Tuesday 24th April, please follow the returns instructions included in your parcel. If you no longer have this, please contact Customer Service who will be happy to help. If your order was placed on or after Wednesday 25th April, please follow the instructions outlined below for your delivery country.

1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.

3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging.  Attach the label to the return parcel. 

4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.  

5. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

FREE RETURNS AND REFUNDS

 

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

 

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

 

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

 

Please note that items bought online cannot be refunded or exchanged in any of our stores.

 

How to return:

We’ve recently made some changes to our return and delivery process.
To make sure your return is as simple as possible, please see applicable instructions below.
If your order was placed on or before Tuesday 24th April, please follow the returns instructions included in your parcel. If you no longer have this, please contact Customer Service who will be happy to help. If your order was placed on or after Wednesday 25th April, please follow the instructions outlined below for your delivery country.

1. On the returns note, fill in the return code for the garment you are returning and include this in the package.  

2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.

3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging.  Attach the label to the return parcel. 

4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the Bpost shop of your choice.  

5. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on

If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Please note that items bought online cannot be refunded or exchanged in any of our stores.


How to return:

We’ve recently made some changes to our return and delivery process.
To make sure your return is as simple as possible, please see applicable instructions below.
If your order was placed on or before Tuesday 24th April, please follow the returns instructions included in your parcel. If you no longer have this, please contact Customer Service who will be happy to help. If your order was placed on or after Wednesday 25th April, please follow the instructions outlined below for your delivery country.

1. On the returns note, fill in the return code for the garment you are returning and include this in the package.  
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging.  Attach the label to the return parcel.
4. Arrange for a DPD courier to pick up your return via the DPD return portal. Please note that you do not need to print the return label from the portal if you use the self-adhesive return label. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.
5. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.


New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

FREE RETURNS AND REFUNDS

 

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

 

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

 

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

 

Please note that items bought online cannot be refunded or exchanged in any of our stores.

 

How to return: 

We’ve recently made some changes to our return and delivery process.
To make sure your return is as simple as possible, please see applicable instructions below.
If your order was placed on or before Tuesday 24th April, please follow the returns instructions included in your parcel. If you no longer have this, please contact Customer Service who will be happy to help. If your order was placed on or after Wednesday 25th April, please follow the instructions outlined below for your delivery country.

1. On the returns note, fill in the return code for the garment you are returning and include this in the package. 
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging.  Attach the label to the return parcel.
4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the PostNord shop of your choice. 
5. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

FREE RETURNS AND REFUNDS

 

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

 

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

 

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

 

Please note that items bought online cannot be refunded or exchanged in any of our stores.

 

How to return:

We’ve recently made some changes to our return and delivery process.
To make sure your return is as simple as possible, please see applicable instructions below.
If your order was placed on or before Tuesday 24th April, please follow the returns instructions included in your parcel. If you no longer have this, please contact Customer Service who will be happy to help. If your order was placed on or after Wednesday 25th April, please follow the instructions outlined below for your delivery country.

1. On the returns note, fill in the return code for the garment you are returning and include this in the package.  

2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.

3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging.  Attach the label to the return parcel. 

4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the PostNord shop of your choice.  

5. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

FREE RETURNS AND REFUNDS

 

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

 

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

 

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

 

Please note that items bought online cannot be refunded or exchanged in any of our stores.

 

How to return:

We’ve recently made some changes to our return and delivery process.
To make sure your return is as simple as possible, please see applicable instructions below.
If your order was placed on or before Tuesday 24th April, please follow the returns instructions included in your parcel. If you no longer have this, please contact Customer Service who will be happy to help. If your order was placed on or after Wednesday 25th April, please follow the instructions outlined below for your delivery country.

1. On the returns note, fill in the return code for the garment you are returning and include this in the package.  

2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.

3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging.  Attach the label to the return parcel. 

4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the Mondial Relay shop of your choice.  

5. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

FREE RETURNS AND REFUNDS

 

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

 

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

 

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

 

Please note that items bought online cannot be refunded or exchanged in any of our stores.

 

How to return:

We’ve recently made some changes to our return and delivery process.
To make sure your return is as simple as possible, please see applicable instructions below.
If your order was placed on or before Tuesday 24th April, please follow the returns instructions included in your parcel. If you no longer have this, please contact Customer Service who will be happy to help. If your order was placed on or after Wednesday 25th April, please follow the instructions outlined below for your delivery country.

1. On the returns note, fill in the return code for the garment you are returning and include this in the package.  

2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.

3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging.  Attach the label to the return parcel. 

4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when returning the package through your preferred return option (choose below).  

5. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

Return at Hermes parcel shop: 

Attach the self-adhesive return label (attached to the delivery note) and take the parcel to a Hermes parcel shop of your choice. 

 

Return with courier pick-up: 

Arrange for a Hermes courier to pick up your return via by calling Hermes at 01806-311211.  Please note that you do not need to print the return label from the portal if you use the included self-adhesive return label.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on

If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return:

We’ve recently made some changes to our return and delivery process.
To make sure your return is as simple as possible, please see applicable instructions below.
If your order was placed on or before Tuesday 24th April, please follow the returns instructions included in your parcel. If you no longer have this, please contact Customer Service who will be happy to help. If your order was placed on or after Wednesday 25th April, please follow the instructions outlined below for your delivery country.

1. On the returns note, fill in the return code for the garment you are returning and include this in the package.  
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging.  Attach the label to the return parcel.
4. Arrange for a DPD courier to pick up your return via the DPD return portal. Please note that you do not need to print the return label from the portal if you use the self-adhesive return label. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.
5. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

FREE RETURNS AND REFUNDS

 

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

 

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

 

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

 

Please note that items bought online cannot be refunded or exchanged in any of our stores.

 

How to return:

We’ve recently made some changes to our return and delivery process.
To make sure your return is as simple as possible, please see applicable instructions below.
If your order was placed on or before Tuesday 24th April, please follow the returns instructions included in your parcel. If you no longer have this, please contact Customer Service who will be happy to help. If your order was placed on or after Wednesday 25th April, please follow the instructions outlined below for your delivery country.

1. On the returns note, fill in the return code for the garment you are returning and include this in the package.  

2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.

3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging.  Attach the label to the return parcel. 

4. Arrange for a DPD courier to pick up your return via the DPD return portal. Please note that you do not need to print the return label from the portal if you use the self-adhesive return label. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage. 

5. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

FREE RETURNS AND REFUNDS

 

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on. 

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

 

How to return:

We’ve recently made some changes to our return and delivery process.
To make sure your return is as simple as possible, please see applicable instructions below.
If your order was placed on or before Tuesday 24th April, please follow the returns instructions included in your parcel. If you no longer have this, please contact Customer Service who will be happy to help. If your order was placed on or after Wednesday 25th April, please follow the instructions outlined below for your delivery country.

1. On the returns note, fill in the return code for the garment you are returning and include this in the package.  

2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.

3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging.  Attach the label to the return parcel. 

4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when returning the package through your preferred return option (choose below).  

5. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

Return at a Post Italiane parcel shop: 

Attach the self-adhesive return label (attached to the delivery note) and take the parcel to a Post Italiane parcel shop of your choice. 

 

Return with courier pick-up: 

Arrange for a courier to pick up your parcel via the Poste Italiane return portal or by calling the toll free number: 803160.  Please note that you do not need to print the return label from the portal if you use the included self-adhesive return label. 

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

FREE RETURNS AND REFUNDS

 

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

 

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

 

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

 

Please note that items bought online cannot be refunded or exchanged in any of our stores.

 

How to return:

We’ve recently made some changes to our return and delivery process.
To make sure your return is as simple as possible, please see applicable instructions below.
If your order was placed on or before Tuesday 24th April, please follow the returns instructions included in your parcel. If you no longer have this, please contact Customer Service who will be happy to help. If your order was placed on or after Wednesday 25th April, please follow the instructions outlined below for your delivery country.

1. On the returns note, fill in the return code for the garment you are returning and include this in the package.  

2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.

3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging.  Attach the label to the return parcel. 

4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when returning the package through your preferred return option (choose below).  

5. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

Return at PostNL parcel shop: 

Attach the self-adhesive return label (attached to the delivery note) and take the parcel to a 

PostNL parcel shop of your choice. 

 

Return at UPS parcel shop: 

Attach the self-adhesive return label (attached to the delivery note) and take the parcel to a UPS parcel shop of your choice. 

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

FREE RETURNS AND REFUNDS

 

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

 

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

 

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

 

Please note that items bought online cannot be refunded or exchanged in any of our stores.

 

How to return:

We’ve recently made some changes to our return and delivery process.
To make sure your return is as simple as possible, please see applicable instructions below.
If your order was placed on or before Tuesday 24th April, please follow the returns instructions included in your parcel. If you no longer have this, please contact Customer Service who will be happy to help. If your order was placed on or after Wednesday 25th April, please follow the instructions outlined below for your delivery country.

1. On the returns note, fill in the return code for the garment you are returning and include this in the package.  

2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.

3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging.  Attach the label to the return parcel. 

4. Arrange for a DPD courier to pick up your return via the DPD return portal. Please note that you do not need to print the return label from the portal if you use the self-adhesive return label. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage. 

5. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on

If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on

If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return:

We’ve recently made some changes to our return and delivery process.
To make sure your return is as simple as possible, please see applicable instructions below.
If your order was placed on or before Tuesday 24th April, please follow the returns instructions included in your parcel. If you no longer have this, please contact Customer Service who will be happy to help. If your order was placed on or after Wednesday 25th April, please follow the instructions outlined below for your delivery country.

1. On the returns note, fill in the return code for the garment you are returning and include this in the package.  
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging.  Attach the label to the return parcel.
4. Arrange for a DPD courier to pick up your return via the DPD return portal. Please note that you do not need to print the return label from the portal if you use the self-adhesive return label. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.
5. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on

If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return:


We’ve recently made some changes to our return and delivery process.
To make sure your return is as simple as possible, please see applicable instructions below.
If your order was placed on or before Tuesday 24th April, please follow the returns instructions included in your parcel. If you no longer have this, please contact Customer Service who will be happy to help. If your order was placed on or after Wednesday 25th April, please follow the instructions outlined below for your delivery country.

1. On the returns note, fill in the return code for the garment you are returning and include this in the package.  
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging.  Attach the label to the return parcel.
4. Arrange for a DPD courier to pick up your return via the DPD return portal. Please note that you do not need to print the return label from the portal if you use the self-adhesive return label. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.
5. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

FREE RETURNS AND REFUNDS

 

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

 

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

 

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

 

Please note that items bought online cannot be refunded or exchanged in any of our stores.

 

How to return:


We’ve recently made some changes to our return and delivery process.
To make sure your return is as simple as possible, please see applicable instructions below.
If your order was placed on or before Tuesday 24th April, please follow the returns instructions included in your parcel. If you no longer have this, please contact Customer Service who will be happy to help. If your order was placed on or after Wednesday 25th April, please follow the instructions outlined below for your delivery country.

1. On the returns note, fill in the return code for the garment you are returning and include this in the package.  
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging.  Attach the label to the return parcel.
4. Arrange for a DPD courier to pick up your return via the DPD return portal. Please note that you do not need to print the return label from the portal if you use the self-adhesive return label. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.
5. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

FREE RETURNS AND REFUNDS

 

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

 

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

 

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

 

Please note that items bought online cannot be refunded or exchanged in any of our stores.

 

How to return:

We’ve recently made some changes to our return and delivery process.
To make sure your return is as simple as possible, please see applicable instructions below.
If your order was placed on or before Tuesday 24th April, please follow the returns instructions included in your parcel. If you no longer have this, please contact Customer Service who will be happy to help. If your order was placed on or after Wednesday 25th April, please follow the instructions outlined below for your delivery country.

1. On the returns note, fill in the return code for the garment you are returning and include this in the package.  

2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.

3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging.  Attach the label to the return parcel. 

4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the PostNord shop of your choice.  

5. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

FREE RETURNS AND REFUNDS

 

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

 

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

 

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

 

Please note that items bought online cannot be refunded or exchanged in any of our stores.

 

How to return:

We’ve recently made some changes to our return and delivery process.
To make sure your return is as simple as possible, please see applicable instructions below.
If your order was placed on or before Tuesday 24th April, please follow the returns instructions included in your parcel. If you no longer have this, please contact Customer Service who will be happy to help. If your order was placed on or after Wednesday 25th April, please follow the instructions outlined below for your delivery country.

1. On the returns note, fill in the return code for the garment you are returning and include this in the package.  

2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.

3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging.  Attach the label to the return parcel. 

4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.  

5. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.