Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid DPD label included in your parcel.
3. Drop the parcel off at a DPD parcel shop of your choice. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.

When will I receive my refund?

Your return should take a maximum of 14 days to reach us and be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer.
 

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return, you will receive a return confirmation email. If you have not received your return confirmation from us after that time, please contact COS customer service.

Klarna

You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact COS customer service.

Klarna will contact you directly with information about your refund payment.

Paid with Pay Now – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

Paid with Pay Later – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

For any questions relating to your refund payment, please contact Klarna directly. For anything related to your returned parcel, please contact COS customer service.

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Return Restrictions - Dangerous Goods

About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Our returns are free and easy. We hope you will love everything that you u used to pay, and we ask that items are returned clean, unworn and have all their tags on 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid Bpost label included in your parcel.
3. Drop the parcel off at a Bpost shop of your choice. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending it the parcel back to us. Once we have processed the return you will receive a return confirmation email.
 

When will I receive my refund?
Your return should take a maximum of 14 days to reach us and be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer.

Paypal 
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return, you will receive a return confirmation email. If you have not received your return confirmation from us after that time, please contact COS customer service.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please COS contact customer service.

Klarna will contact you directly with information about your refund payment.

Paid with Pay Now – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

For any questions relating to your refund, please contact Klarna directly. For anything relating to your returned parcel, please contact COS customer service.
 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Return Restrictions - Dangerous Goods

About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on

If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid DPD label included in your parcel.
3. Drop the parcel off at a DPD parcel shop of your choice. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.

When will I receive my refund?

Your return should take a maximum of 14 days to reach us and be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer.
 

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return, you will receive a return confirmation email. If you have not received your return confirmation from us within that time, please contact COS customer service.

Klarna

You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact COS customer service.

Klarna will contact you directly with information about your refund payment.

Paid with Pay Now – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

For any questions relating to your refund, please contact Klarna directly. For anything relating to your returned parcel, please contact COS customer service.

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Return Restrictions - Dangerous Goods

About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid Postnord label included in your parcel.
3. Drop the parcel off at a Postnord shop of your choice. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.
 

When will I receive my refund?

Your return should take a maximum of 14 days to reach us and be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer.
 

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return, you will receive a return confirmation email. If you have not received your return confirmation from us within that time, please contact COS customer service.

Klarna

You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact COS customer service.

Klarna will contact you directly with information about your refund payment.

Paid with Pay Now – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

For any questions relating to your refund, please contact Klarna directly. For anything relating to your returned parcel, please contact COS customer service.

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Return Restrictions - Dangerous Goods

About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

Due to ongoing service disturbances, returns are taking longer than usual. If you do not receive a return confirmation email after 14 days, please get in touch with our Customer Service team.

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid Posti or Schenker label included in your parcel.
3. Drop the parcel off at a Posti or Schenker of your choice. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.

When will I receive my refund?

Your return should take a maximum of 14 days to reach us and be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer.
 

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return, you will receive a return confirmation email. If you have not received your return confirmation from us after that time, please contact COS customer service.

Klarna

You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact COS customer service.

Klarna will contact you directly with information about your refund payment.

Paid with Pay Now – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

Paid with Pay Later – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

Paid with Slice It – you will automatically receive an updated statement balance when your return is processed. This will include any instructions on how to make your payment if it is due.


For any questions relating to your refund, please contact Klarna directly. For any questions relating to your returned parcel, please contact COS customer service.


New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Return Restrictions - Dangerous Goods

About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Please note that items bought online cannot be refunded or exchanged in any of our stores.
 

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid Mondial Relay label included in your parcel.
3. Drop the parcel off at a Mondial Relay shop of your choice. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.

When will I receive my refund?

Your return should take a maximum of 14 days to reach us and be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer.
 

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return, you will receive a return confirmation email. If you have not received your return confirmation from us after that time, please contact  COS customer service.

Klarna

You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact  COS customer service.

Klarna will contact you directly with information about your refund payment.

Paid with Pay Now – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

For any questions relating to your refund, please contact Klarna directly. For any questions relating to your returned parcel, please contact COS customer service.

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Return Restrictions - Dangerous Goods

About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid Hermes label included in your parcel.
3. Return the parcel through your preferred return option (choose below). Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.

Return at Hermes parcel shop:
Attach the self-adhesive return label (included in your parcel) and take the parcel to a Hermes parcel shop of your choice.

Return with courier pick-up:
Attach the self-adhesive return label (included in your parcel) and arrange for a Hermes courier to pick up your return by calling Hermes on 01806-311211. If you no longer have the return label, the original shipping label is sufficient.

When will I receive my refund?

Your return should take a maximum of 14 days to reach us and be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer.
 

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return, you will receive a return confirmation email. If you have not received your return confirmation from us after that time, please contact COS customer service.
 

Klarna

You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact COS customer service.  

Klarna will contact you directly with information about your refund payment.

Paid with Pay Now – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

Paid with Pay Later – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

Paid with Slice It – you will automatically receive an updated statement balance when your return is processed. This will include any instructions on how to make your payment if it is due.

For any questions relating to your refund, please contact Klarna directly. For anything relating to your returned parcel, please contact COS customer service

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Return Restrictions - Dangerous Goods

About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.  
2. Re-using the original packaging, tape the parcel securely.
3. Arrange for a DPD courier to pick up your return via the DPD return portal Please note that you can either print the return label from the portal, or the DPD courier will provide a label on collection. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

When will I receive my refund?

We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer.
 

Paypal

Your return should take a maximum of 14 days to reach us and be processed. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return, you will receive a return confirmation email. If you have not received your return confirmation from us after that time, please contact COS customer service.

Klarna

You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact COS customer service.

Klarna will contact you directly with information about your refund payment.

Paid with Pay Now – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.
 

For any questions relating to your refund, please contact Klarna directly.

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Return Restrictions - Dangerous Goods

About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.  
2. Re-using the original packaging, tape the parcel securely.
3. Arrange for a DPD courier to pick up your return via the DPD return portal Please note that you can either print the return label from the portal, or the DPD courier will provide a label on collection. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

You will be refunded to the same payment method you used at time of purchase. The delivery fee will be refunded when a complete order is returned.

When will I receive my refund?

Your return should take a maximum of 14 days to reach us and be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer.
 

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return, you will receive a return confirmation email. If you have not received your return confirmation from us after that time, please COS contact customer service.

Klarna

You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact COS customer service.

Klarna will contact you directly with information about your refund payment.

Paid with Pay Now – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

For any questions relating to your refund, please contact Klarna directly. For anything relating to your returned parcel, please contact COS customer service.

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

Return Restrictions - Dangerous Goods

About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to return.

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on. 

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid Poste Italiane label included in your parcel.
3. Return the parcel through your preferred return option (choose below). Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.

Return at a Poste Italiane parcel shop:
Attach the self-adhesive return label (included in your parcel) and take the parcel to a Poste Italiane shop of your choice.

Return with courier pick-up:
Arrange for a courier to pick up your parcel by calling the toll free number: 803160. 
Please note that you can either print the return label from the portal, or the courier will provide a label on collection.

When will I receive my refund?

Your return should take a maximum of 14 days to reach us and be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer.
 

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return, you will receive a return confirmation email. If you have not received your return confirmation from us after that time, please contact COS customer service.

Klarna

You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact COS customer service.

Klarna will contact you directly with information about your refund payment.

Paid with Pay Now – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.
 

For any questions relating to your refund, please contact Klarna directly.
 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Return Restrictions - Dangerous Goods

About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.  
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
3. Return the parcel through your preferred return option (choose below). Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

You will be refunded to the same payment method you used at time of purchase. The delivery fee will be refunded when a complete order is returned.

Return at PostNL parcel shop:

Attach the self-adhesive return label (included in your parcel) and take the parcel to a PostNL parcel shop of your choice.

When will I receive my refund?
Your return should take a maximum of 14 days to reach us and be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer.

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return, you will receive a return confirmation email. If you have not received your return confirmation from us after that time, please contact COS customer service.

Klarna

You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact  COS customer service.  

Klarna will contact you directly with information about your refund payment.

Paid with Pay Now – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

Paid with Pay Later – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.
 

For any questions relating to your refund, please contact Klarna directly. For anything relating to your returned parcel, please contact COS customer service.

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Return Restrictions - Dangerous Goods

About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid Postnord label included in your parcel.
3. Drop the parcel off at a Posten shop of your choice. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.

When will I receive my refund?
Your return should take a maximum of 14 days to reach us and be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer.
 

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return, you will receive a return confirmation email. If you have not received your return confirmation from us after that time, please contact  COS customer service.

Klarna

You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact  COS customer service.  

Klarna will contact you directly with information about your refund payment.

Paid with Pay Now – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.
 

Paid with Pay Later – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.
 

Paid with Slice It – You will automatically receive an updated statement balance when your return is processed. This will include any instructions on how to make your payment if it is due.
 

For any questions relating to your refund, please contact  Klarna directly. For anything relating to your returned parcel, please contact  COS customer service.

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Return Restrictions - Dangerous Goods

About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid DPD label included in your parcel.
3. Drop the parcel off at a DPD parcel shop of your choice. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.

When will I receive my refund?
Your return should take a maximum of 14 days to reach us and be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer.
 

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return, you will receive a return confirmation email. If you have not received your return confirmation from us after that time, please contact  COS customer service.

Klarna

You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact  COS customer service.  

Klarna will contact you directly with information about your refund payment.

Paid with Pay Now – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.
 

For any questions relating to your refund, please contact  Klarna directly. For anything relating to your returned parcel, please contact  COS customer service.

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on

If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid DPD label included in your parcel.
3. Drop the parcel off at a DPD parcel shop of your choice. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.

When will I receive my refund?

Your return should take a maximum of 14 days to reach us and be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer.

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return, you will receive a return confirmation email. If you have not received your return confirmation from us after that time, please contact  COS customer service.

Klarna

You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact  COS customer service.  

Klarna will contact you directly with information about your refund payment.

Paid with Pay Now – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

For any questions relating to your refund, please contact  Klarna directly. For anything relating to your returned parcel, please contact  COS customer service.

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Return Restrictions - Dangerous Goods

About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid DPD label included in your parcel.
3. Drop the parcel off at a DPD parcel shop of your choice. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.

When will I receive my refund?

Your return should take a maximum of 14 days to reach us and be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer.
 

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return, you will receive a return confirmation email. If you have not received your return confirmation from us after that time, please contact  COS customer service.

Klarna

You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact  COS customer service.  

Klarna will contact you directly with information about your refund payment.

Paid with Pay Now – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.
 

For any questions relating to your refund, please contact  Klarna directly. For anything relating to your returned parcel, please contact  COS customer service.

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Return Restrictions - Dangerous Goods

About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on

If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.  
2. Re-using the original packaging, tape the parcel securely.
3. Arrange for a DPD courier to pick up your return via the DPD return portal. Please note that you can either print the return label from the portal, or the DPD courier will provide a label on collection. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.
 

When will I receive my refund?

Your return should take a maximum of 14 days to reach us and be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer.
 

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return, you will receive a return confirmation email. If you have not received your return confirmation from us after that time, please contact  COS customer service.

Klarna

You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact  COS customer service.  

Klarna will contact you directly with information about your refund payment.

Paid with Pay Now – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.
 

For any questions relating to your refund, please contact  Klarna directly. For anything relating to your returned parcel, please contact  COS customer service.

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

Return Restrictions - Dangerous Goods

About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid DPD label included in your parcel.
3. Drop the parcel off at a SEUR Pickup Point of your choice. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.

When will I receive my refund?

Your return should take a maximum of 14 days to reach us and be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer.
 

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return, you will receive a return confirmation email. If you have not received your return confirmation from us after that time, please contact  COS customer service.

Klarna

You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact  COS customer service.  

Klarna will contact you directly with information about your refund payment.

Paid with Pay Now – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.
 

For any questions relating to your refund, please contact  Klarna directly. For anything relating to your returned parcel, please contact  COS customer service.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

New self-adhesive return label
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Return Restrictions - Dangerous Goods

About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid Postnord or Schenker label included in your parcel.
3. Drop the parcel off at a Postnord or Schenker shop of your choice. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.

When will I receive my refund?

Your return should take a maximum of 14 days to reach us and be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer.

Paypal 

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return, you will receive a return confirmation email. If you have not received your return confirmation from us after that time, please contact  COS customer service.

Klarna

You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact  COS customer service.  

Klarna will contact you directly with information about your refund payment.

Paid with Pay Now – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

Paid with Pay Later – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

Paid with Slice It – you will automatically receive an updated statement balance when your return is processed. This will include any instructions on how to make your payment if it is due.

For any questions relating to your refund, please contact  Klarna directly. For anything relating to your returned parcel, please contact  COS customer service.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

New self-adhesive return label
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Return Restrictions - Dangerous Goods

About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on 

If you decide to return something, please ensure that it is in perfect condition. This means...

- clean (no deodorant, perfume or make-up stains)

- unworn

- unwashed

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return:
1. On the returns note, fill in the return code for the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid Hermes label included in your parcel. If you are missing the pre-paid return label, a new one can be generated here
3. Drop the parcel off at a Hermes parcel shop of your choice or order a home return pick up. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
If you have ordered before August 29 and received delivery by DPD, please drop the parcel off at a DPD drop off point.
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.

When will I receive my refund?

Your return should take a maximum of 14 days to reach us and be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer.
 

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return, you will receive a return confirmation email. If you have not received your return confirmation from us after that time, please contact  COS customer service.

Klarna

You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact  COS customer service.

Klarna will contact you directly with information about your refund payment.

Paid with Pay Now – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

Paid with Pay Later – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.
 

For any questions relating to your refund payment, please contact  Klarna directly. For anything related to your returned parcel, please contact  COS customer service.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

New self-adhesive return label
If you are missing the pre-paid Hermes return label, a new one can be generated here.

Return Restrictions - Dangerous Goods

About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.