Our returns are free and easy. We hope you will love everything that you order from us but if something isn't quite right, you have 14 days to send it back to us.
This festive season, we’ve extended our returns period, offering more flexible returns for all online purchases made between 03/11/21 and 15/12/2021. All items purchased before 15/12/21 can be returned up until and including 31/01/22.
We'll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
Make-up and skincare products cannot be returned for hygiene reasons.
Underwear briefs, bodies and pierced jewellery cannot be returned unless faulty, and swimwear must have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
We also do not accept returns of garments purchased in store through our online returns service. For updated information on opening times, head to our store locator.
For further information please select your location on the list below.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest Post Office or Post AT Parcel shop.
3. Post AT will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
If you are missing the self-adhesive return label found on the Delivery note, please label your parcel with the address below and take it to your nearest Post AT parcel shop where Post AT will generate the barcode free of charge.
H&M c/o COS
Paketfach H&M 1
2005 Hagenbrunn
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
Paid with Pay Later - Klarna will provide your new Pay Later balance once your return is processed. This will include instructions on how to make a payment and details of any remaining balance.
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest Bpost parcel shop.
3. Bpost will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Budbee box
Attach the self-adhesive address label to your shipment and book a return via the link in the SMS previously sent to you.
See more instructions here: https://budbee.com/en/returns/
Follow the instructions and then leave the package in your chosen Budbee box. If the package is too large, you will be able to book a pick-up of the return at your home.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will send you a new one.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How do I return?
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel.
3. Select one of the below options to make your return.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Return at Econt parcel shop
1. Attach the self-adhesive return label (included in your parcel).
2. Take the parcel to an Econt parcel shop of your choice.
Return with courier pick-up
1. Arrange a collection online with Econt by clicking here.
2. After entering your details you'll receive a confirmation to confirm the collection date and time slot.
Please note, it can take up to 14 days to receive and complete your return. Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
Need a new Return Form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will advise.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How do I return?
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel.
3. To arrange a collection, contact COS customer service. Be sure to have your collection address and phone number to hand. If ordered before 18:00 CET, collection is likely to be the next working day. You will receive a confirmation from the carrier confirming the pick-up date.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Need a new Return Form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will advise.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How do I return?
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form. On the returns note, fill in the return code for the garment you are returning. Include this in the package.
2. Attach your pre-paid label to the parcel.
3. Select one of the below options to make your return.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Return at Econt parcel shop
1. Attach the self-adhesive return label (included in your parcel).
2. Take the parcel to an Econt parcel shop of your choice.
Return with courier pick-up
To arrange a collection, call Econt on 00302310411544 or email at info@kronosexpress.com. Be sure to include your name, collection address, contact details and preferred date.
Need a new Return Form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will advise.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How to return:
1. On the returns note, fill in the return code for the garment you are returning. Include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
3. To ensure the parcel safely reaches us, we recommend that you use our postage labels.
4. Send the return through a convenient DPD parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
5. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.
New return form?
Simply click here to print another. Remember to fill in all your order details.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return can take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment. Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid Postnord to the parcel and drop off at your nearest Postnord.
3. Postnord will provide you with a drop-off receipt to track your parcel's progress.
Note: If returning a Budbee order, you can book your return via the link in the Budbee tracking text.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Budbee
If your order was delivered via Budbee, you can also book a pick-up of your return. You will receive an SMS from Budbee with instructions after you have received your goods. The courier will bring a return label.
Budbee box
Attach the self-adhesive address label to your shipment and book a return via the link in the SMS previously sent to you. See more instructions here.
If the package is too large, you will be able to book a pick-up of the return at your home.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will advise.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
Paid with Pay Later - Klarna will provide your new Pay Later balance once your return is processed. This will include instructions on how to make a payment and details of any remaining balance.
Klarna Slice It - Klarna will provide your new statement once your return is processed. This will include instructions on how to make a payment if there’s a remaining balance.
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card, Pay Later or Slice It help.
How do I return?
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest DPD parcel shop.
3. DPD will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Need a new Return Form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will advise.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid Posti or Schenker label to the parcel and drop off at your nearest Posti or Schenker parcel shop.
3. Posti or Schenker will provide you with a drop-off receipt to track your parcel's progress.
Note: If returning a Budbee order, you can book your return via the link in the Budbee tracking text.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
If you ordered with Posti, click here to generate another. You'll need your order number and delivery address. If you ordered with Schenker, please contact our Customer Service team who will advise.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
Paid with Pay Later - Klarna will provide your new Pay Later balance once your return is processed. This will include instructions on how to make a payment and details of any remaining balance.
Klarna Slice It - Klarna will provide your new statement once your return is processed. This will include instructions on how to make a payment if there’s a remaining balance.
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card, Pay Later or Slice It help.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest Mondial Relay parcel shop.
3. Mondial Relay will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will send you a new one.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel.
3. Select one of the below options to make your return.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Hermes drop off
1 . Take your parcel to your nearest Hermes parcel shop.
2. Hermes will provide you with a drop-off receipt where you can track the parcel's progress.
Hermes home collection
1. Arrange for Hermes to pick up your return by calling 040 -593 551 111 .
2. Hermes will collect from your chosen address and provide you with a collection receipt. With this you can track the parcel's progress.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
At the moment we can't provide a replacement return label. Don't worry though, if you post your parcel back and pay for shipping, just contact us at Customer Service with your proof of return and we will reimburse you.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
Paid with Pay Later - Klarna will provide your new Pay Later balance once your return is processed. This will include instructions on how to make a payment and details of any remaining balance.
Klarna Slice It - Klarna will provide your new statement once your return is processed. This will include instructions on how to make a payment if there’s a remaining balance.
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card, Pay Later or Slice It help.
How do I return?
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel.
3. Select one of the below options to make your return.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Return at Econt parcel shop
1. Attach the self-adhesive return label (included in your parcel).
2. Take the parcel to an Econt parcel shop of your choice.
Return with courier pick-up
To arrange a collection, call Econt on 00302310411544 or email at thessaloniki@econt.com. Be sure to include your name, collection address, contact details and preferred date.
Need a new Return Form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
For drop-off returns you can get a replacement label at the Econt parcel shop. For pick-up returns the courier will bring one when they collect your parcel.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How do I return?
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel.
3. You can easily arrange for a DPD courier to pick up your return yourself via the DPD return portal
4. Await your Return Confirmation email, which we will send when we have processed your return.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
Return at DPD parcel shop
1. Attach the self-adhesive return label (included in your parcel).
2. Take the parcel to a DPD parcel shop of your choice.
New return form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will send you a new one.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How to return:
Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
To return your parcel, please visit the An Post website for a free returns label and send it back to us using one of the options below.
Free drop off
Once you have booked your drop off, you will receive an email from An Post with the free returns label. This can be printed at home or at an An Post store by presenting the barcode in your email to a member of staff.
Free courier collection
Simply book your home collection date and the courier will bring a free returns label with them when they come to collect. This can be booked up to 2 working days in advance.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
At the moment we can’t provide a new return label. Don’t worry as you can still arrange a home collection, where the parcel can be collected without a label.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel.
3. Select one of the below options to make your return.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Poste Italiane drop off
1. Take your parcel to your nearest Poste Italiane or Punto Poste.
2. Poste Italiane will provide you with a drop-off receipt where you can track the parcel's progress.
Poste Italiane home collection
1. Arrange for a courier to pick up your return by calling the toll free number: 803160.
2. Poste Italiane will provide you with a collection receipt. With this, you can track the parcel's progress.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will send you a new one.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How do I return?
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest DPD parcel shop.
3. DPD will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Need a new Return Form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will advise.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How do I return?
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest DPD parcel shop.
3. DPD will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Need a new Return Form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will advise.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How do I return?
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest DPD parcel shop.
3. DPD will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Need a new Return Form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will advise.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest PostNL parcel shop.
3. PostNL will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Budbee
If your order was delivered via Budbee, you can also book a pick-up of your return. You will receive an SMS from Budbee with instructions after you have received your goods. The courier will bring a return label.
Budbee box
Attach the self-adhesive address label to your shipment and book a return via the link in the SMS previously sent to you. See more instructions here.
If the package is too large, you will be able to book a pick-up of the return at your home.
Fietskoerier
Was your package delivered by a bicycle courier? Then have it returned via Bicycle Couriers. You will be given the option to register your return on the Track & Trace page of Fietskoerier. The courier will provide a return label.Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
If you are missing the self-adhesive return label you can return your package to this address, free of charge:
COS
Antwoordnummer 60371
5000 Vb Tilburg
Please note that items bought online cannot be refunded or exchanged in any of our stores.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
Paid with Pay Later - Klarna will provide your new Pay Later balance once your return is processed. This will include instructions on how to make a payment and details of any remaining balance.
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
We are currently experiencing a delay in return shipping and processing, so please allow the full 14 days for your return to be processed. If you have not received your return confirmation email after 14 days, please contact Customer Service with your order number and our team will be happy to help.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest Posten parcel shop.
3. Posten will provide you with a drop-off receipt to track your parcel's progress..
4. Await your Return Confirmation email, which we will send when we have processed your return.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will send you a new one.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
Paid with Pay Later - Klarna will provide your new Pay Later balance once your return is processed. This will include instructions on how to make a payment and details of any remaining balance.
Klarna Slice It - Klarna will provide your new statement once your return is processed. This will include instructions on how to make a payment if there’s a remaining balance.
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card, Pay Later or Slice It help.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest DPD parcel shop.
3. DPD will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will send you a new one.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest DPD parcel shop.
3. DPD will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will send you a new one.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How do I return?
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel.
3. Select one of the below options to make your return.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Return at Econt parcel shop
1. Attach the self-adhesive return label (included in your parcel).
2. Take the parcel to an Econt parcel shop of your choice.
Return with courier pick-up
You can arrange a collection with Econt by phone on 0734 553 303 or via email at giurgiu@econt.com.
Need a new Return Form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
The courier will provide a new return label upon collection or at the drop off location.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest DPD parcel shop.
3. DPD will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will send you a new one.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel.
3. You can easily arrange for a DPD courier to pick up your return yourself via the DPD return portal
4. Await your Return Confirmation email, which we will send when we have processed your return.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
At the moment we can’t provide a new return label. Don’t worry as you can still arrange a home collection, where the parcel can be collected without a label.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest SEUR parcel shop or you can arrange a collection through the DPD portal
3. You will be provided with a return receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here to print another. Remember to fill in all your order details.
No longer have your return label?
Click here to book a home collection instead. The courier will bring a new label with them upon collection.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
If something isn’t quite right, you can post your purchases back to us or return them in stores.
Don’t forget to take the return note with you when you return in stores.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest Postnord parcel shop.
3. Postnord will provide you with a drop-off receipt to track your parcel's progress.
Note: If returning an Instabox order, you can book your return via the Instabox tracking link or through instabox.se/return. If returning a Budbee order, you can book your return via the link in the Budbee tracking text.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will advise.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
Paid with Pay Later - Klarna will provide your new Pay Later balance once your return is processed. This will include instructions on how to make a payment and details of any remaining balance.
Klarna Slice It - Klarna will provide your new statement once your return is processed. This will include instructions on how to make a payment if there’s a remaining balance.
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card, Pay Later or Slice It help.
How to return:
1. On the returns note, fill in the return code for the item you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
3. Return the parcel through your preferred option (choose below). Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.
Drop off:
Drop off your parcel at your local Post office or MyPost24 point. Find your nearest location here (EN), here (DE), here (FR), here (IT).
Home collect:
If you are registered with Swiss Post, you can book a home collection online here (EN), here (DE), here (FR), here (IT) or via the Post-App. After entering your credentials, you can choose desired date for pick up. Returns are collected between 07:30 to 17:00 CET on your chosen date.
New return form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will send you a new one.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
Paid with Pay Later - Klarna will provide your new Pay Later balance once your return is processed. This will include instructions on how to make a payment and details of any remaining balance.
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How to return:
Please note: Express orders must be returned via UPS - see instructions below.
Log in to our returns portal with your order number (found on your order confirmation) and postcode, and let us know what you want to return and why. You can return more than one order or parcel at once, as long as you include all relevant return notes in the parcel.
Note: You don't need to fill out the paper return form but please include it in your parcel. If you are returning a faulty item or incorrect item, please fill out and include the return form on the delivery note instead.
Once your return is registered in the portal, select one of the below options to make your return.
When we have processed the return you will receive a confirmation email. You can expect this within two weeks of sending your return back to us. Be sure to keep hold of your receipt in the meantime.
Need a new return form? Simply click here — just remember to fill in all your order details.
Return options for England, Wales & Scotland
Standard Delivery – please use any of the following options:
Royal Mail drop-off
Register your return in the Royal Mail return portal. You will receive an email including two free labelling options:
1. A QR code - show the code on your mobile phone, and a label will then be printed for you in the Post Office.
2. A PDF label - print the label at home and fix it to your parcel.
Visit your nearest Post Office to drop off your parcel. Royal Mail will provide you with a postage receipt where you can track the parcel’s progress.
Hermes drop-off
Take your parcel to your nearest Hermes parcel shop. Hermes will provide you with a drop-off receipt where you can track the parcel's progress.
Hermes home collection
Arrange for Hermes to pick up your return here. Hermes will collect your return from your chosen address and provide you with a receipt, which you can use to track your parcel's progress.
Need a new Hermes Return Label? Click here to generate another. You'll need your order number and delivery address.
Express Home Delivery – Parcels must be returned with UPS:
Visit UPS.com to book your free return, print a replacement return label, and schedule a pick-up.
UPS drop off
Visit UPS.com to book your free return then take your parcel to your nearest UPS Access Point. UPS will provide you with a drop-off receipt where you can track the parcel's progress.
UPS home collection
Arrange for UPS to pick up your return by clicking here and you will receive a label to print at home. Await your Return Confirmation email, which we will send when we have processed your return.
Return Options for Northern Ireland
Visit UPS.com for details on how to print a return label, book your free return, and schedule a pick-up.
UPS drop off
Take your parcel to your nearest UPS Access Point. UPS will provide you with a drop-off receipt where you can track the parcel's progress.
UPS home collection
Arrange for UPS to pick up your return by clicking here. Await your Return Confirmation email, which we will send when we have processed your return.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
Paid with Pay Later - Klarna will provide your new Pay Later balance once your return is processed. This will include instructions on how to make a payment and details of any remaining balance.
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card, Pay Later or Slice It help.
Return Restrictions - Dangerous Goods
About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements.
Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
