Our returns are free and easy. We hope you will love everything that
you order from us but if something isn’t quite right, you have 14 days
to send it back to us.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on
If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
1. On the returns note,
fill in the return code for the garment you are returning and
include this in the package.
2. Re-using the original
packaging, tape the parcel securely and attach the pre-paid DPD
label included in your parcel.
3. Drop the parcel off at a
DPD parcel shop of your choice.
Responsibility for the return is yours until the parcel reaches us, so
please remember to ask for a proof of postage.
4. You can expect
to receive a refund within 14 days of sending the parcel back to us.
Once we have processed the return you will receive a return
confirmation email.
When will I receive my refund?
Your return should take a maximum of 14 days to reach us and
be processed. We always try to be as fast as possible, but during
busy periods (such as holidays and sales), it can take a little
longer.
Paypal
You can expect to receive a refund within 14 days of sending
it back to us. Once we have processed the return, you will receive
a return confirmation email. If you have not received your return
confirmation from us after that time, please contact COS
customer service.
Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact COS customer service.
Klarna will contact you directly with information about your refund payment.
Paid with Pay Now – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.
Paid with Pay Later – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.
For any questions relating to your refund payment, please contact Klarna directly. For anything related to your returned parcel, please contact COS customer service.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
New self-adhesive return label
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
Our returns are free and easy. We hope you will love everything that
you order from us but if something isn’t quite right, you have 14 days
to send it back to us.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on
If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
1. On the returns note,
fill in the return code for the garment you are returning and
include this in the package.
2. Re-using the original
packaging, tape the parcel securely and attach the pre-paid
Bpost label included in your parcel.
3. Drop the parcel off
at a Bpost shop of your choice.
Responsibility for the return is yours until the parcel reaches us, so
please remember to ask for a proof of postage.
4. You can expect
to receive a refund within 14 days of sending it the parcel back to
us. Once we have processed the return you will receive a return
confirmation email.
When will I receive my refund?
Your
return should take a maximum of 14 days to reach us and be
processed. We always try to be as fast as possible, but during busy
periods (such as holidays and sales), it can take a little
longer.
Paypal
You can expect to receive a
refund within 14 days of sending it back to us. Once we have
processed the return, you will receive a return confirmation
email. If you have not received your return confirmation from us
after that time, please contact COS customer service.
Klarna
You will receive confirmation of your return booking
within 14 days of returning it back to us. If you have not received
your return confirmation from us within that time, please COS contact customer service.
Klarna will contact you directly with information about your
refund payment.
Paid with Pay Now – You can expect to
receive a refund confirmation email from Klarna soon after your return
is processed, your refund will be visible in your bank account within
14 days but is usually much faster than this.
For any
questions relating to your refund, please contact Klarna directly.
For anything relating to your returned parcel, please contact COS customer service.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
New self-adhesive return label
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
Our returns are free and easy. We hope you will love everything that
you order from us but if something isn’t quite right, you have 14 days
to send it back to us.
We’ll give you a full refund by
the same method you used to pay, and we ask that items are returned
clean, unworn and have all their tags on
If you decide to
return something, please ensure that it is in perfect condition. This
means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please
do so on a soft, carpeted surface so that the soles are not damaged
and return them in their original shoe box as it is part of the
product.
For hygiene reasons, underwear briefs, bodies
and pierced jewellery cannot be returned or exchanged unless faulty,
and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged
in any of our stores.
How to return:
1.
On the returns note, fill in the return code for the garment you are
returning and include this in the package.
2. Re-using the
original packaging, tape the parcel securely and attach the pre-paid
DPD label included in your parcel.
3. Drop the parcel off at a
DPD
parcel shop of your choice. Responsibility for the return
is yours until the parcel reaches us, so please remember to ask for a
proof of postage.
4. You can expect to receive a refund within
14 days of sending the parcel back to us. Once we have processed the
return you will receive a return confirmation email.
When will I receive my refund?
Your return should take a maximum of 14 days to reach us and
be processed. We always try to be as fast as possible, but during
busy periods (such as holidays and sales), it can take a little
longer.
Paypal
You can expect to receive a refund within 14 days of sending
it back to us. Once we have processed the return, you will receive
a return confirmation email. If you have not received your return
confirmation from us within that time, please contact COS customer service.
Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact COS customer service.
Klarna will contact you directly with information about your refund payment.
Paid with Pay Now – You can expect to receive a refund
confirmation email from Klarna soon after your return is processed,
your refund will be visible in your bank account within 14 days but
is usually much faster than this.
For any
questions relating to your refund, please contact Klarna
directly. For anything relating to your returned parcel, please
contact COS customer service.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
New self-adhesive return label
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on
If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or
exchanged in any of our stores.
How to return:
1. On the returns note, fill in the return code for the
garment you are returning and include this in the package.
2.
Re-using the original packaging, tape the parcel securely and attach
the pre-paid Postnord label included in your parcel.
3. Drop
the parcel off at a Postnord shop of your choice.
Responsibility for the return is yours until the parcel reaches us, so
please remember to ask for a proof of postage.
4. You can expect
to receive a refund within 14 days of sending the parcel back to us.
Once we have processed the return you will receive a return
confirmation email.
When will I receive my refund?
Your return should take a maximum of 14 days to reach us and be
processed. We always try to be as fast as possible, but during busy
periods (such as holidays and sales), it can take a little
longer.
Paypal
You can expect to receive a refund within 14 days of sending it
back to us. Once we have processed the return, you will receive a
return confirmation email. If you have not received your return
confirmation from us within that time, please contact COS customer service.
Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact COS customer service.
Klarna will contact you directly with information about your refund payment.
Paid with Pay Now – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.
For any questions relating to your refund, please contact Klarna directly. For anything relating to your returned parcel, please contact COS customer service.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
New self-adhesive return label
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
Our returns are free and easy. We hope you will love everything that
you order from us but if something isn’t quite right, you have 14 days
to send it back to us.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on
If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or
exchanged in any of our stores.
How to return:
1. On the returns note, fill in the return code for
the garment you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and
attach the pre-paid Postnord label included in your parcel.
3.
Drop the parcel off at a Postnord shop of your choice.
Responsibility for the return is yours until the parcel reaches us, so
please remember to ask for a proof of postage.
4. You can expect
to receive a refund within 14 days of sending the parcel back to us.
Once we have processed the return you will receive a return
confirmation email.
When will I receive my refund?
Your return should take a maximum of 14 days to reach us and be
processed. We always try to be as fast as possible, but during busy
periods (such as holidays and sales), it can take a little
longer.
Paypal
You can expect to receive a refund within 14 days of sending it
back to us. Once we have processed the return, you will receive a
return confirmation email. If you have not received your return
confirmation from us after that time, please contact COS customer service.
Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact COS customer service.
Klarna will contact you directly with information about your refund payment.
Paid with Pay Now – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.
Paid with Pay Later – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.
Paid with Slice It – you will automatically receive an updated
statement balance when your return is processed. This will include any
instructions on how to make your payment if it is due.
For any questions relating to your refund, please contact Klarna directly.
For any questions relating to your returned parcel, please contact COS customer service.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
New self-adhesive return label
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
Our returns are free and easy. We hope you will love everything that
you order from us but if something isn’t quite right, you have 14 days
to send it back to us.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on
If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or
exchanged in any of our stores.
How to return:
1. On the returns note, fill in
the return code for the garment you are returning and include this
in the package.
2. Re-using the original packaging, tape the
parcel securely and attach the pre-paid Mondial Relay label included
in your parcel.
3. Drop the parcel off at a Mondial Relay shop of your choice.
Responsibility for the return is yours until the parcel reaches us, so
please remember to ask for a proof of postage.
4. You can expect
to receive a refund within 14 days of sending the parcel back to us.
Once we have processed the return you will receive a return
confirmation email.
When will I receive my refund?
Your return should take a maximum of 14 days to reach us and be
processed. We always try to be as fast as possible, but during busy
periods (such as holidays and sales), it can take a little
longer.
Paypal
You can expect to receive a refund within 14 days of sending it
back to us. Once we have processed the return, you will receive a
return confirmation email. If you have not received your return
confirmation from us after that time, please contact COS
customer service.
Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact COS customer service.
Klarna will contact you directly with information about your refund payment.
Paid with Pay Now – You can expect to receive a refund
confirmation email from Klarna soon after your return is processed,
your refund will be visible in your bank account within 14 days but
is usually much faster than this.
For any questions
relating to your refund, please contact Klarna directly. For any
questions relating to your returned parcel, please contact COS
customer service.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
New self-adhesive return label
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
Our returns are free and easy. We hope you will love everything that
you order from us but if something isn’t quite right, you have 14 days
to send it back to us.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on
If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
1. On the returns note, fill in
the return code for the garment you are returning and include this
in the package.
2. Re-using the original packaging, tape the
parcel securely and attach the pre-paid Hermes label included in
your parcel.
3. Return the parcel through your preferred
return option (choose below). Responsibility for the return is yours
until the parcel reaches us, so please remember to ask for a proof
of postage.
4. You can expect to receive a refund within 14
days of sending the parcel back to us. Once we have processed the
return you will receive a return confirmation email.
Return at Hermes parcel shop:
Attach the self-adhesive return
label (included in your parcel) and take the parcel to a Hermes parcel shop of your
choice.
Return with courier pick-up:
Attach the
self-adhesive return label (included in your parcel) and arrange for a
Hermes courier to pick up your return via by calling Hermes
on 01806-311211. If you no longer have the label, the Hermes courier
will provide one.
When will I receive my refund?
Your return should take a maximum of 14 days to reach us and be
processed. We always try to be as fast as possible, but during busy
periods (such as holidays and sales), it can take a little
longer.
Paypal
You can expect to receive a refund within 14 days of sending it
back to us. Once we have processed the return, you will receive a
return confirmation email. If you have not received your return
confirmation from us after that time, please contact COS customer service.
Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact COS customer service.
Klarna will contact you directly with information about your refund payment.
Paid with Pay Now – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.
Paid with Pay Later – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.
Paid with Slice It – you will automatically receive an updated statement balance when your return is processed. This will include any instructions on how to make your payment if it is due.
For any questions relating to your refund,
please contact Klarna directly. For anything relating to
your returned parcel, please contact COS customer service
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
New self-adhesive return label
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
Our returns are free and easy. We hope you will love everything that
you order from us but if something isn’t quite right, you have 14 days
to send it back to us.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on
If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
1. On the returns note, fill in
the return code for the garment you are returning and include this
in the package.
2. Re-using the original packaging, tape the
parcel securely and attach the pre-paid DPD label included in your
parcel.
3. Drop the parcel off at a DPD parcel shop of your choice.
Responsibility for the return is yours until the parcel reaches us, so
please remember to ask for a proof of postage.
4. You can expect
to receive a refund within 14 days of sending the parcel back to us.
Once we have processed the return you will receive a return
confirmation email.
When will I receive my refund?
We always try to be as fast as possible, but during busy periods
(such as holidays and sales), it can take a little longer.
Paypal
Your return should take a maximum of 14 days to reach us and be
processed. You can expect to receive a refund within 14 days of
sending it back to us. Once we have processed the return, you will
receive a return confirmation email. If you have not received your
return confirmation from us after that time, please contact COS customer service.
Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact COS customer service.
Klarna will contact you directly with information about your refund payment.
Paid with Pay Now – You can expect to receive a refund
confirmation email from Klarna soon after your return is processed,
your refund will be visible in your bank account within 14 days but
is usually much faster than this.
For any questions relating to your refund, please contact Klarna
directly.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
New self-adhesive return label
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
Our returns are free and easy. We hope you will love everything that
you order from us but if something isn’t quite right, you have 14 days
to send it back to us.
We’ll give you a full refund by the same method you used
to pay, and we ask that items are returned clean, unworn and have
all their tags on
If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
1. On the returns note, fill in
the return code for the garment you are returning and include this
in the package.
2. Re-using the original packaging, tape the
parcel securely.
3. Arrange for a DPD courier to pick up your
return via the DPD return portal Please note that you
can either print the return label from the portal, or the DPD courier
will provide a label on collection. Responsibility for the return is
yours until the parcel reaches us, so please remember to ask for a
proof of postage.
4. You can expect to receive a refund within
14 days of sending it back to us. Once we have processed the return
you will receive a return confirmation email.
When
will I receive my refund?
Your return should take a maximum of 14 days to reach us and be
processed. We always try to be as fast as possible, but during busy
periods (such as holidays and sales), it can take a little
longer.
Paypal
You can expect to receive a refund within 14 days of sending it
back to us. Once we have processed the return, you will receive a
return confirmation email. If you have not received your return
confirmation from us after that time, please COS contact customer service.
Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact COS customer service.
Klarna will contact you directly with information about your refund payment.
Paid with Pay Now – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.
For any questions relating to your refund, please contact
Klarna directly. For anything relating to
your returned parcel, please contact COS customer service.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
We hope you will love everything that you order from us but if
something isn’t quite right, you have 14 days to return.
We’ll give you a full refund by the same method you used to pay, and
we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
1. On the returns note, fill in the return code for the garment
you are returning and include this in the package.
2. Re-using
the original packaging, tape the parcel securely and attach the
pre-paid Poste Italiane label included in your parcel.
3. Return
the parcel through your preferred return option (choose below).
Responsibility for the return is yours until the parcel reaches us, so
please remember to ask for a proof of postage.
4. You can expect
to receive a refund within 14 days of sending the parcel back to us.
Once we have processed the return you will receive a return
confirmation email.
Return at a Poste Italiane parcel
shop:
Attach the self-adhesive return label (included in your
parcel) and take the parcel to a Poste Italiane shop of your
choice.
Return with courier pick-up:
Arrange for a
courier to pick up your parcel by calling the toll free number:
803160.
Please note that you can either print the return label
from the portal, or the courier will provide a label on
collection.
When will I receive my refund?
Your return should take a maximum of 14 days to reach us and be
processed. We always try to be as fast as possible, but during busy
periods (such as holidays and sales), it can take a little
longer.
Paypal
You can expect to receive a refund within 14 days of sending it back
to us. Once we have processed the return, you will receive a return
confirmation email. If you have not received your return confirmation
from us after that time, please contact
COS customer service.
Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact COS customer service.
Klarna will contact you directly with information about your refund payment.
Paid with Pay Now – You can expect to receive a refund confirmation
email from Klarna soon after your return is processed, your refund
will be visible in your bank account within 14 days but is usually
much faster than this.
For any questions relating to your refund, please contact Klarna
directly.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
New self-adhesive return label
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on
If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
1. On the returns note, fill in
the return code for the garment you are returning and include this
in the package.
2. Re-using the original packaging, tape the
parcel securely and attach the pre-paid label included in your
parcel.
3. Return the parcel through your preferred return
option (choose below). Responsibility for the return is yours until
the parcel reaches us, so please remember to ask for a proof of
postage.
4. You can expect to receive a refund within 14 days
of sending it back to us. Once we have processed the return you will
receive a return confirmation email.
Return at PostNL
parcel shop:
Attach the self-adhesive return label
(included in your parcel) and take the parcel to a PostNL parcel shop of your
choice.
Return at UPS parcel shop:
Attach
the self-adhesive return label (included in your parcel) and take the
parcel to a UPS parcel shop of your choice.
When will I receive my refund?
Your return
should take a maximum of 14 days to reach us and be processed. We
always try to be as fast as possible, but during busy periods (such as
holidays and sales), it can take a little longer.
Paypal
You can expect to receive a refund within 14 days of sending it
back to us. Once we have processed the return, you will receive a
return confirmation email. If you have not received your return
confirmation from us after that time, please contact COS
customer service.
Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact COS customer service.
Klarna will contact you directly with information about your refund payment.
Paid with Pay Now – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.
Paid with Pay Later – You will automatically receive an updated
Pay Later balance from Klarna once your return is processed, this
will include any instructions on how to make your payment if you
have a remaining balance.
For any questions relating to your refund, please contact Klarna directly. For anything relating to your returned parcel, please contact COS customer service.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
New self-adhesive return label
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
Our returns are free and easy. We hope you will love everything that
you order from us but if something isn’t quite right, you have 14 days
to send it back to us.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on
If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
1. On the returns note, fill in
the return code for the garment you are returning and include this
in the package.
2. Re-using the original packaging, tape the
parcel securely and attach the pre-paid DPD label included in your
parcel.
3. Drop the parcel off at a DPD parcel shop of your choice.
Responsibility for the return is yours until the parcel reaches us, so
please remember to ask for a proof of postage.
4. You can expect
to receive a refund within 14 days of sending the parcel back to us.
Once we have processed the return you will receive a return
confirmation email.
When will I receive my
refund?
Your return should take a maximum of 14
days to reach us and be processed. We always try to be as fast as
possible, but during busy periods (such as holidays and sales), it
can take a little longer.
Paypal
You can expect to receive a refund within 14 days of sending it
back to us. Once we have processed the return, you will receive a
return confirmation email. If you have not received your return
confirmation from us after that time, please contact COS
customer service.
Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact COS customer service.
Klarna will contact you directly with information about your refund payment.
Paid with Pay Now – You can expect to receive a refund confirmation
email from Klarna soon after your return is processed, your refund
will be visible in your bank account within 14 days but is usually
much faster than this.
For any questions relating to your refund, please contact Klarna directly. For anything
relating to your returned parcel, please contact COS
customer service.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
New self-adhesive return label
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
Our returns are free and easy. We hope you will love everything that
you order from us but if something isn’t quite right, you have 14 days
to send it back to us.
We’ll give you a full refund by
the same method you used to pay, and we ask that items are returned
clean, unworn and have all their tags on
If you decide to
return something, please ensure that it is in perfect condition. This
means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please
do so on a soft, carpeted surface so that the soles are not damaged
and return them in their original shoe box as it is part of the
product.
For hygiene reasons, underwear briefs, bodies
and pierced jewellery cannot be returned or exchanged unless faulty,
and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged
in any of our stores.
How to return:
1.
On the returns note, fill in the return code for the garment you are
returning and include this in the package.
2. Re-using the
original packaging, tape the parcel securely and attach the pre-paid
DPD label included in your parcel.
3. Drop the parcel off at a
DPD parcel shop of your choice.
Responsibility for the return is yours until the parcel reaches us, so
please remember to ask for a proof of postage.
4. You can expect
to receive a refund within 14 days of sending the parcel back to us.
Once we have processed the return you will receive a return
confirmation email.
When will I receive my
refund?
Your return should take a maximum of 14 days to reach us and be
processed. We always try to be as fast as possible, but during busy
periods (such as holidays and sales), it can take a little
longer.
Paypal
You can expect to receive a refund within 14 days of sending it
back to us. Once we have processed the return, you will receive a
return confirmation email. If you have not received your return
confirmation from us after that time, please contact COS
customer service.
Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact COS customer service.
Klarna will contact you directly with information about your refund payment.
Paid with Pay Now – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.
For any questions relating to your refund, please contact Klarna directly. For anything
relating to your returned parcel, please contact COS
customer service.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
New self-adhesive return label
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
Our returns are free and easy. We hope you will love everything that
you order from us but if something isn’t quite right, you have 14 days
to send it back to us.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on
If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
1. On the returns note, fill in
the return code for the garment you are returning and include this
in the package.
2. Re-using the original packaging, tape the
parcel securely and attach the pre-paid DPD label included in your
parcel.
3. Drop the parcel off at a DPD parcel shop of your choice.
Responsibility for the return is yours until the parcel reaches us, so
please remember to ask for a proof of postage.
4. You can expect
to receive a refund within 14 days of sending the parcel back to us.
Once we have processed the return you will receive a return
confirmation email.
When will I receive my
refund?
Your return should take a maximum of 14 days to reach us and be
processed. We always try to be as fast as possible, but during busy
periods (such as holidays and sales), it can take a little
longer.
Paypal
You can expect to receive a refund within 14 days of sending it
back to us. Once we have processed the return, you will receive a
return confirmation email. If you have not received your return
confirmation from us after that time, please contact COS
customer service.
Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact COS customer service.
Klarna will contact you directly with information about your refund payment.
Paid with Pay Now – You can expect to receive a refund confirmation
email from Klarna soon after your return is processed, your refund
will be visible in your bank account within 14 days but is usually
much faster than this.
For any questions relating to your refund, please contact Klarna directly. For anything relating to your returned parcel, please contact COS customer service.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
New self-adhesive return label
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.
We’ll give you a full refund by the same method you used
to pay, and we ask that items are returned clean, unworn and have
all their tags on
If you decide to return something,
please ensure that it is in perfect condition. This means...
-
clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please do so on a
soft, carpeted surface so that the soles are not damaged and return
them in their original shoe box as it is part of the product.
For hygiene reasons, underwear briefs, bodies and pierced
jewellery cannot be returned or exchanged unless faulty, and all
swimwear must still have the hygiene strip.
Please note
that items bought online cannot be refunded or exchanged in any of
our stores.
How to return:
1. On
the returns note, fill in the return code for the garment you are
returning and include this in the package.
2. Re-using the
original packaging, tape the parcel securely.
3. Arrange for a
DPD courier to pick up your return via the DPD return portal. Please note that you
can either print the return label from the portal, or the DPD courier
will provide a label on collection. Responsibility for the return is
yours until the parcel reaches us, so please remember to ask for a
proof of postage.
4. You can expect to receive a refund within
14 days of sending it back to us. Once we have processed the return
you will receive a return confirmation email.
When will I receive my refund?
Your return should take a maximum of 14 days to reach us and be
processed. We always try to be as fast as possible, but during busy
periods (such as holidays and sales), it can take a little
longer.
Paypal
You can expect to receive a refund within 14 days of sending it
back to us. Once we have processed the return, you will receive a
return confirmation email. If you have not received your return
confirmation from us after that time, please contact COS
customer service.
Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact COS customer service.
Klarna will contact you directly with information about your refund payment.
Paid with Pay Now – You can expect to receive a refund
confirmation email from Klarna soon after your return is processed,
your refund will be visible in your bank account within 14 days but
is usually much faster than this.
For any questions relating to your refund, please contact Klarna directly. For anything
relating to your returned parcel, please contact COS
customer service.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
Our returns are free and easy. We hope you will love everything that
you order from us but if something isn’t quite right, you have 14 days
to send it back to us.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on
If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or
exchanged in any of our stores.
How to
return:
1. On the returns note, fill in the return code
for the garment you are returning and include this in the
package.
2. Re-using the original packaging, tape the parcel
securely and attach the pre-paid DPD label included in your
parcel.
3. Drop the parcel off at a SEUR Pickup Point of your choice.
Responsibility for the return is yours until the parcel reaches us, so
please remember to ask for a proof of postage.
4. You can expect
to receive a refund within 14 days of sending the parcel back to us.
Once we have processed the return you will receive a return
confirmation email.
When will I receive my
refund?
Your return should take a maximum of 14 days to reach us and be
processed. We always try to be as fast as possible, but during busy
periods (such as holidays and sales), it can take a little
longer.
Paypal
You can expect to receive a refund within 14 days of sending it
back to us. Once we have processed the return, you will receive a
return confirmation email. If you have not received your return
confirmation from us after that time, please contact COS
customer service.
Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact COS customer service.
Klarna will contact you directly with information about your refund payment.
Paid with Pay Now – You can expect to receive a refund
confirmation email from Klarna soon after your return is processed,
your refund will be visible in your bank account within 14 days but
is usually much faster than this.
For any questions relating to your refund, please contact Klarna directly. For anything
relating to your returned parcel, please contact COS
customer service.
New return form
A return form is included in your parcel. If you no longer have
this form, simply print and fill in all required information in a new
form here.
New self-adhesive return label
If you
are missing the self-adhesive return label found on the Delivery
note, please contact our Customer service.
Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on
If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or
exchanged in any of our stores.
How to return:
1. On the returns note, fill in the return code for the
garment you are returning and include this in the package.
2.
Re-using the original packaging, tape the parcel securely and attach
the pre-paid Postnord label included in your parcel.
3. Drop
the parcel off at a Postnord shop of your choice.
Responsibility for the return is yours until the parcel reaches us, so
please remember to ask for a proof of postage.
4. You can expect
to receive a refund within 14 days of sending the parcel back to us.
Once we have processed the return you will receive a return
confirmation email.
When will I receive my
refund?
Your return should take a maximum of 14 days to reach us and be
processed. We always try to be as fast as possible, but during busy
periods (such as holidays and sales), it can take a little
longer.
Paypal
You can expect to receive a refund within 14 days of sending it
back to us. Once we have processed the return, you will receive a
return confirmation email. If you have not received your return
confirmation from us after that time, please contact COS
customer service.
Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact COS customer service.
Klarna will contact you directly with information about your refund payment.
Paid with Pay Now – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.
Paid with Pay Later – You will automatically receive an updated
Pay Later balance from Klarna once your return is processed, this
will include any instructions on how to make your payment if you
have a remaining balance.
Paid with Slice It – you will
automatically receive an updated statement balance when your return is
processed. This will include any instructions on how to make your
payment if it is due.
For any questions relating to your refund, please contact Klarna directly. For anything
relating to your returned parcel, please contact COS
customer service.
New return form
A return form is included in your parcel. If you no longer have
this form, simply print and fill in all required information in a new
form here.
New self-adhesive return label
If you
are missing the self-adhesive return label found on the Delivery
note, please contact our Customer service.
Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on
If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or
exchanged in any of our stores.
How to
return:
1. On the returns note, fill in the return code
for the garment you are returning and include this in the
package.
2. Re-using the original packaging, tape the parcel
securely and attach the pre-paid DPD label included in your
parcel.
3. Drop the parcel off at a DPD parcel shop of your choice.
Responsibility for the return is yours until the parcel reaches us, so
please remember to ask for a proof of postage.
4. You can expect
to receive a refund within 14 days of sending the parcel back to us.
Once we have processed the return you will receive a return
confirmation email.
When will I receive my refund?
Your return should take a maximum of 14 days to reach us and be
processed. We always try to be as fast as possible, but during busy
periods (such as holidays and sales), it can take a little
longer.
Paypal
You can expect to receive a refund within 14 days of sending it
back to us. Once we have processed the return, you will receive a
return confirmation email. If you have not received your return
confirmation from us after that time, please contact COS
customer service.
Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact COS customer service.
Klarna will contact you directly with information about your refund payment.
Paid with Pay Now – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.
Paid with Pay Later – You will automatically receive an updated
Pay Later balance from Klarna once your return is processed, this
will include any instructions on how to make your payment if you
have a remaining balance.
For any questions relating to your refund payment, please contact
Klarna directly. For
anything related to your returned parcel, please contact COS
customer service.
New return form
A return form is included in
your parcel. If you no longer have this form, simply print and fill
in all required information in a new form here.
New self-adhesive return label
If you
are missing the self-adhesive return label found on the Delivery
note, please contact our Customer service.