FREE RETURNS AND REFUNDS
Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on
If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
We’ve recently made some changes to our return and delivery
process.
To make sure your return is as simple as possible,
please see applicable instructions below.
If your order was
placed on or before Tuesday 24th April, please
follow the returns instructions included in your parcel. If you no
longer have this, please contact Customer Service who will be happy to
help. If your order was placed on or after Wednesday
25th April, please follow the instructions outlined
below for your delivery country.
1. On the returns note,
fill in the return code for the garment you are returning and include
this in the package.
2. Re-using the original packaging, tape
the parcel securely and attach the pre-paid DPD label included in your
parcel.
3. Drop the parcel off at a DPD parcel shop of your choice.
Responsibility for the return is yours until the parcel reaches us, so
please remember to ask for a proof of postage.
4. You can expect
to receive a refund within 14 days of sending the parcel back to us.
Once we have processed the return you will receive a return
confirmation email.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
New self-adhesive return label
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
FREE RETURNS AND REFUNDS
Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on
If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
We’ve recently made some changes to our return and delivery
process.
To make sure your return is as simple as possible,
please see applicable instructions below.
If your order was
placed on or before Tuesday 24th April, please
follow the returns instructions included in your parcel. If you no
longer have this, please contact Customer Service who will be happy to
help. If your order was placed on or after Wednesday
25th April, please follow the instructions outlined
below for your delivery country.
1. On the returns note,
fill in the return code for the garment you are returning and include
this in the package.
2. Re-using the original packaging, tape
the parcel securely and attach the pre-paid Bpost label included in
your parcel.
3. Drop the parcel off at a Bpost shop of your choice.
Responsibility for the return is yours until the parcel reaches us, so
please remember to ask for a proof of postage.
4. You can expect
to receive a refund within 14 days of sending it the parcel back to
us. Once we have processed the return you will receive a return
confirmation email.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
New self-adhesive return label
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
Our returns are free and easy. We hope you will love everything that
you order from us but if something isn’t quite right, you have 14 days
to send it back to us.
We’ll give you a full refund by
the same method you used to pay, and we ask that items are returned
clean, unworn and have all their tags on
If you decide to
return something, please ensure that it is in perfect condition. This
means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please
do so on a soft, carpeted surface so that the soles are not damaged
and return them in their original shoe box as it is part of the
product.
For hygiene reasons, underwear briefs, bodies
and pierced jewellery cannot be returned or exchanged unless faulty,
and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged
in any of our stores.
How to return:
We’ve recently made some changes to our return and delivery
process.
To make sure your return is as simple as possible,
please see applicable instructions below.
If your order was
placed on or before Tuesday 24th April, please
follow the returns instructions included in your parcel. If you no
longer have this, please contact Customer Service who will be happy to
help. If your order was placed on or after Wednesday
25th April, please follow the instructions outlined
below for your delivery country.
1. On the returns note, fill in the return code for the garment
you are returning and include this in the package.
2. Re-using
the original packaging, tape the parcel securely and attach the
pre-paid DPD label included in your parcel.
3. Drop the parcel
off at a DPD
parcel shop of your choice. Responsibility for the return
is yours until the parcel reaches us, so please remember to ask for a
proof of postage.
4. You can expect to receive a refund within
14 days of sending the parcel back to us. Once we have processed the
return you will receive a return confirmation email.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
New self-adhesive return label
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
FREE RETURNS AND REFUNDS
Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on
If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
We’ve recently made some changes
to our return and delivery process.
To make sure your return is
as simple as possible, please see applicable instructions below.
If your order was placed on or before Tuesday 24th
April, please follow the returns instructions included in your
parcel. If you no longer have this, please contact Customer Service
who will be happy to help. If your order was placed on or after
Wednesday 25th April, please follow the
instructions outlined below for your delivery country.
1. On the returns note, fill in the return code for the garment
you are returning and include this in the package.
2. Re-using
the original packaging, tape the parcel securely and attach the
pre-paid Postnord label included in your parcel.
3. Drop the
parcel off at a Postnord shop of your choice.
Responsibility for the return is yours until the parcel reaches us, so
please remember to ask for a proof of postage.
4. You can expect
to receive a refund within 14 days of sending the parcel back to us.
Once we have processed the return you will receive a return
confirmation email.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
New self-adhesive return label
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
FREE RETURNS AND REFUNDS
Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on
If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged
in any of our stores.
How to return:
We’ve recently made some changes to our return and delivery
process.
To make sure your return is as simple as possible,
please see applicable instructions below.
If your order was
placed on or before Tuesday 24th April, please
follow the returns instructions included in your parcel. If you no
longer have this, please contact Customer Service who will be happy to
help. If your order was placed on or after Wednesday
25th April, please follow the instructions outlined
below for your delivery country.
1. On the returns
note, fill in the return code for the garment you are returning and
include this in the package.
2. Re-using the original packaging,
tape the parcel securely and attach the pre-paid Postnord label
included in your parcel.
3. Drop the parcel off at a Postnord shop of your choice.
Responsibility for the return is yours until the parcel reaches us, so
please remember to ask for a proof of postage.
4. You can expect
to receive a refund within 14 days of sending the parcel back to us.
Once we have processed the return you will receive a return
confirmation email.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
New self-adhesive return label
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
FREE RETURNS AND REFUNDS
Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on
If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
We’ve recently made some changes to our return and
delivery process.
To make sure your return is as simple as
possible, please see applicable instructions below.
If your
order was placed on or before Tuesday 24th April,
please follow the returns instructions included in your parcel. If you
no longer have this, please contact Customer Service who will be happy
to help. If your order was placed on or after Wednesday
25th April, please follow the instructions outlined
below for your delivery country.
1. On the returns note,
fill in the return code for the garment you are returning and include
this in the package.
2. Re-using the original packaging, tape
the parcel securely and attach the pre-paid Mondial Relay label
included in your parcel.
3. Drop the parcel off at a Mondial Relay shop of your choice.
Responsibility for the return is yours until the parcel reaches us, so
please remember to ask for a proof of postage.
4. You can expect
to receive a refund within 14 days of sending the parcel back to us.
Once we have processed the return you will receive a return
confirmation email.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
New self-adhesive return label
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
FREE RETURNS AND REFUNDS
Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on
If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
We’ve recently made some changes to our return and delivery
process.
To make sure your return is as simple as possible,
please see applicable instructions below.
If your order was
placed on or before Tuesday 24th April, please
follow the returns instructions included in your parcel. If you no
longer have this, please contact Customer Service who will be happy to
help. If your order was placed on or after Wednesday
25th April, please follow the instructions outlined
below for your delivery country.
1. On the returns note,
fill in the return code for the garment you are returning and include
this in the package.
2. Re-using the original packaging, tape
the parcel securely and attach the pre-paid Hermes label included in
your parcel.
3. Return the parcel through your preferred return
option (choose below). Responsibility for the return is yours until
the parcel reaches us, so please remember to ask for a proof of
postage.
4. You can expect to receive a refund within 14 days of
sending the parcel back to us. Once we have processed the return you
will receive a return confirmation email.
Return at
Hermes parcel shop:
Attach the self-adhesive return label
(included in your parcel) and take the parcel to a Hermes parcel shop of your
choice.
Return with courier pick-up:
Attach the
self-adhesive return label (included in your parcel) and arrange for a
Hermes courier to pick up your return via by calling Hermes
on 01806-311211. If you no longer have the label, the Hermes courier
will provide one.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
New self-adhesive return label
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
Our returns are free and easy. We hope you will love everything that
you order from us but if something isn’t quite right, you have 14 days
to send it back to us.
We’ll give you a full refund by
the same method you used to pay, and we ask that items are returned
clean, unworn and have all their tags on
If you decide to
return something, please ensure that it is in perfect condition. This
means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please
do so on a soft, carpeted surface so that the soles are not damaged
and return them in their original shoe box as it is part of the
product.
For hygiene reasons, underwear briefs, bodies
and pierced jewellery cannot be returned or exchanged unless faulty,
and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged
in any of our stores.
How to return:
We’ve recently made some changes to our return and delivery
process.
To make sure your return is as simple as possible,
please see applicable instructions below.
If your order was
placed on or before Tuesday 24th April, please
follow the returns instructions included in your parcel. If you no
longer have this, please contact Customer Service who will be happy to
help. If your order was placed on or after Wednesday
25th April, please follow the instructions outlined
below for your delivery country.
1. On the returns note,
fill in the return code for the garment you are returning and include
this in the package.
2. Re-using the original packaging, tape
the parcel securely.
3. Arrange for a DPD courier to pick up
your return via the DPD return portal. Please note that you
can either print the return label from the portal, or the DPD courier
will provide a label on collection. Responsibility for the return is
yours until the parcel reaches us, so please remember to ask for a
proof of postage.
4. You can expect to receive a refund within
14 days of sending it back to us. Once we have processed the return
you will receive a return confirmation email.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
FREE RETURNS AND REFUNDS
Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on
If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
We’ve recently made some changes
to our return and delivery process.
To make sure your return is
as simple as possible, please see applicable instructions below.
If your order was placed on or before Tuesday 24th
April, please follow the returns instructions included in your
parcel. If you no longer have this, please contact Customer Service
who will be happy to help. If your order was placed on or after
Wednesday 25th April, please follow the
instructions outlined below for your delivery country.
1. On the returns note, fill in the return code for the garment
you are returning and include this in the package.
2. Re-using
the original packaging, tape the parcel securely.
3. Arrange for
a DPD courier to pick up your return via the DPD return portal Please note that you
can either print the return label from the portal, or the DPD courier
will provide a label on collection. Responsibility for the return is
yours until the parcel reaches us, so please remember to ask for a
proof of postage.
4. You can expect to receive a refund within
14 days of sending it back to us. Once we have processed the return
you will receive a return confirmation email.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
FREE RETURNS AND REFUNDS
We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
We’ve recently made some changes to our return and
delivery process.
To make sure your return is as simple as
possible, please see applicable instructions below.
If your
order was placed on or before Tuesday 24th April,
please follow the returns instructions included in your parcel. If you
no longer have this, please contact Customer Service who will be happy
to help. If your order was placed on or after Wednesday
25th April, please follow the instructions outlined
below for your delivery country.
1. On the returns note,
fill in the return code for the garment you are returning and include
this in the package.
2. Re-using the original packaging, tape
the parcel securely and attach the pre-paid Poste Italiane label
included in your parcel.
3. Return the parcel through your
preferred return option (choose below). Responsibility for the return
is yours until the parcel reaches us, so please remember to ask for a
proof of postage.
4. You can expect to receive a refund within
14 days of sending the parcel back to us. Once we have processed the
return you will receive a return confirmation email.
Return at a Poste Italiane parcel shop:
Attach the self-adhesive
return label (included in your parcel) and take the parcel to a Poste Italiane shop of your
choice.
Return with courier pick-up:
Arrange for a
courier to pick up your parcel via the Poste Italiane return portal or
by calling the toll free number: 803160.
Please note that you
can either print the return label from the portal, or the courier will
provide a label on collection.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
New self-adhesive return label
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
FREE RETURNS AND REFUNDS
Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on
If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
We’ve recently made some changes to our return and delivery
process.
To make sure your return is as simple as possible,
please see applicable instructions below.
If your order was
placed on or before Tuesday 24th April, please
follow the returns instructions included in your parcel. If you no
longer have this, please contact Customer Service who will be happy to
help. If your order was placed on or after Wednesday
25th April, please follow the instructions outlined
below for your delivery country.
1. On the returns note,
fill in the return code for the garment you are returning and include
this in the package.
2. Re-using the original packaging, tape
the parcel securely and attach the pre-paid label included in your
parcel.
3. Return the parcel through your preferred return
option (choose below). Responsibility for the return is yours until
the parcel reaches us, so please remember to ask for a proof of
postage.
4. You can expect to receive a refund within 14 days of
sending it back to us. Once we have processed the return you will
receive a return confirmation email.
Return at PostNL
parcel shop:
Attach the self-adhesive return label
(included in your parcel) and take the parcel to a PostNL parcel shop of your
choice.
Return at UPS parcel shop:
Attach
the self-adhesive return label (included in your parcel) and take the
parcel to a UPS parcel shop of your choice.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
New self-adhesive return label
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
FREE RETURNS AND REFUNDS
Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on
If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
We’ve recently made some changes to our return and
delivery process.
To make sure your return is as simple as
possible, please see applicable instructions below.
If your
order was placed on or before Tuesday 24th April,
please follow the returns instructions included in your parcel. If you
no longer have this, please contact Customer Service who will be happy
to help. If your order was placed on or after Wednesday
25th April, please follow the instructions outlined
below for your delivery country.
1. On the returns note,
fill in the return code for the garment you are returning and include
this in the package.
2. Re-using the original packaging, tape
the parcel securely.
3. Arrange for a DPD courier to pick up
your return via the DPD return portal. Please note that
you can either print the return label from the portal, or the DPD
courier will provide a label on collection. Responsibility for the
return is yours until the parcel reaches us, so please remember to ask
for a proof of postage.
4. You can expect to receive a refund
within 14 days of sending it back to us. Once we have processed the
return you will receive a return confirmation email.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
Our returns are free and easy. We hope you will love everything that
you order from us but if something isn’t quite right, you have 14 days
to send it back to us.
We’ll give you a full refund by
the same method you used to pay, and we ask that items are returned
clean, unworn and have all their tags on
If you decide to
return something, please ensure that it is in perfect condition. This
means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please
do so on a soft, carpeted surface so that the soles are not damaged
and return them in their original shoe box as it is part of the
product.
For hygiene reasons, underwear briefs, bodies
and pierced jewellery cannot be returned or exchanged unless faulty,
and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged
in any of our stores.
How to return:
We’ve recently made some changes to our return and delivery
process.
To make sure your return is as simple as possible,
please see applicable instructions below.
If your order was
placed on or before Tuesday 24th April, please
follow the returns instructions included in your parcel. If you no
longer have this, please contact Customer Service who will be happy to
help. If your order was placed on or after Wednesday
25th April, please follow the instructions outlined
below for your delivery country.
1. On the returns note, fill in the return code for the garment
you are returning and include this in the package.
2. Re-using
the original packaging, tape the parcel securely and attach the
pre-paid DPD label included in your parcel.
3. Drop the parcel
off at a DPD parcel shop of your choice.
Responsibility for the return is yours until the parcel reaches us, so
please remember to ask for a proof of postage.
4. You can expect
to receive a refund within 14 days of sending the parcel back to us.
Once we have processed the return you will receive a return
confirmation email.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
New self-adhesive return label
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
Our returns are free and easy. We hope you will love everything that
you order from us but if something isn’t quite right, you have 14 days
to send it back to us.
We’ll give you a full refund by
the same method you used to pay, and we ask that items are returned
clean, unworn and have all their tags on
If you decide to
return something, please ensure that it is in perfect condition. This
means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please
do so on a soft, carpeted surface so that the soles are not damaged
and return them in their original shoe box as it is part of the
product.
For hygiene reasons, underwear briefs, bodies
and pierced jewellery cannot be returned or exchanged unless faulty,
and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged
in any of our stores.
How to return:
We’ve recently made some changes to our return and delivery
process.
To make sure your return is as simple as possible,
please see applicable instructions below.
If your order was
placed on or before Tuesday 24th April, please
follow the returns instructions included in your parcel. If you no
longer have this, please contact Customer Service who will be happy to
help. If your order was placed on or after Wednesday
25th April, please follow the instructions outlined
below for your delivery country.
1. On the returns note,
fill in the return code for the garment you are returning and include
this in the package.
2. Re-using the original packaging, tape
the parcel securely.
3. Arrange for a DPD courier to pick up
your return via the DPD return portal. Please note that you
can either print the return label from the portal, or the DPD courier
will provide a label on collection. Responsibility for the return is
yours until the parcel reaches us, so please remember to ask for a
proof of postage.
4. You can expect to receive a refund within
14 days of sending it back to us. Once we have processed the return
you will receive a return confirmation email.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
Our returns are free and easy. We hope you will love everything that
you order from us but if something isn’t quite right, you have 14 days
to send it back to us.
We’ll give you a full refund by
the same method you used to pay, and we ask that items are returned
clean, unworn and have all their tags on
If you decide to
return something, please ensure that it is in perfect condition. This
means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please
do so on a soft, carpeted surface so that the soles are not damaged
and return them in their original shoe box as it is part of the
product.
For hygiene reasons, underwear briefs, bodies
and pierced jewellery cannot be returned or exchanged unless faulty,
and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged
in any of our stores.
How to return:
We’ve recently made some changes to our return and
delivery process.
To make sure your return is as simple as
possible, please see applicable instructions below.
If your
order was placed on or before Tuesday 24th April,
please follow the returns instructions included in your parcel. If you
no longer have this, please contact Customer Service who will be happy
to help. If your order was placed on or after Wednesday
25th April, please follow the instructions outlined
below for your delivery country.
1. On the returns note,
fill in the return code for the garment you are returning and include
this in the package.
2. Re-using the original packaging, tape
the parcel securely.
3. Arrange for a DPD courier to pick up
your return via the DPD return portal. Please note that you
can either print the return label from the portal, or the DPD courier
will provide a label on collection. Responsibility for the return is
yours until the parcel reaches us, so please remember to ask for a
proof of postage.
4. You can expect to receive a refund within
14 days of sending it back to us. Once we have processed the return
you will receive a return confirmation email.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
FREE RETURNS AND REFUNDS
Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on
If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
We’ve recently made some changes to our return and delivery
process.
To make sure your return is as simple as possible,
please see applicable instructions below.
If your order was
placed on or before Tuesday 24th April, please
follow the returns instructions included in your parcel. If you no
longer have this, please contact Customer Service who will be happy to
help. If your order was placed on or after Wednesday
25th April, please follow the instructions outlined
below for your delivery country.
1. On the returns note, fill in the return code for the garment
you are returning and include this in the package.
2. Re-using
the original packaging, tape the parcel securely and attach the
pre-paid DPD label included in your parcel.
3. Drop the parcel
off at a SEUR Pickup Point of your choice.
Responsibility for the return is yours until the parcel reaches us, so
please remember to ask for a proof of postage.
4. You can expect
to receive a refund within 14 days of sending the parcel back to us.
Once we have processed the return you will receive a return
confirmation email.
New return form
A return form is included in your parcel. If you no longer have
this form, simply print and fill in all required information in a new
form here.
New self-adhesive return label
If you are missing the self-adhesive return label found on the
Delivery note, please contact our Customer service.
FREE RETURNS AND REFUNDS
Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on
If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
We’ve recently made some changes to our return and
delivery process.
To make sure your return is as simple as
possible, please see applicable instructions below.
If your
order was placed on or before Tuesday 24th April,
please follow the returns instructions included in your parcel. If you
no longer have this, please contact Customer Service who will be happy
to help. If your order was placed on or after Wednesday
25th April, please follow the instructions outlined
below for your delivery country.
1. On the returns note,
fill in the return code for the garment you are returning and include
this in the package.
2. Re-using the original packaging, tape
the parcel securely and attach the pre-paid Postnord label included in
your parcel.
3. Drop the parcel off at a Postnord shop of your choice.
Responsibility for the return is yours until the parcel reaches us, so
please remember to ask for a proof of postage.
4. You can expect
to receive a refund within 14 days of sending the parcel back to us.
Once we have processed the return you will receive a return
confirmation email.
New return form
A return form is included in your parcel. If you no longer have
this form, simply print and fill in all required information in a new
form here.
New self-adhesive return label
If you are missing the self-adhesive return label found on the
Delivery note, please contact our Customer service.
FREE RETURNS AND REFUNDS
Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on
If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box as it is part of the product.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
We’ve recently made some changes to our return and
delivery process.
To make sure your return is as simple as
possible, please see applicable instructions below.
If your
order was placed on or before Tuesday 24th April,
please follow the returns instructions included in your parcel. If you
no longer have this, please contact Customer Service who will be happy
to help. If your order was placed on or after Wednesday
25th April, please follow the instructions outlined
below for your delivery country.
1. On the returns note,
fill in the return code for the garment you are returning and include
this in the package.
2. Re-using the original packaging, tape
the parcel securely and attach the pre-paid DPD label included in your
parcel.
3. Drop the parcel off at a DPD parcel shop of your choice.
Responsibility for the return is yours until the parcel reaches us, so
please remember to ask for a proof of postage.
4. You can expect
to receive a refund within 14 days of sending the parcel back to us.
Once we have processed the return you will receive a return
confirmation email.
New return form
A return form is included in your parcel. If you no longer have
this form, simply print and fill in all required information in a new
form here.
New self-adhesive return label
If you are missing the self-adhesive return label found on the
Delivery note, please contact our Customer service.