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Alternative dispute resolution (ADR) for EU residents
 
This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with COS.

What is ADR?

ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

 


How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

Schlichtung für Verbrauchergeschäfte*
Mariahilfer Straße 103, Stiege 1, Top 18
Wien, 1060
Austria
https://www.verbraucherschlichtung.at
https://ombudsmann.at


* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr

COS  is part of the H & M Group and has its registered office in Stockholm

H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN

Registered number: GBC – 5560701715
Vat no: SE 556070171501
Contact Details: COS Customer Service
Email: kundenservice.at@cosstores.com
Phone: 0770930730 Calls cost: Geographic

How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

Service de Médiation pour le Consommateur*
North Gate II, Boulevard du Roi Albert II, 8
Bruxelles, 1000
Belgium
http://www.mediationconsommateur.be/fr


* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr

COS  is part of the H & M Group and has its registered office in Stockholm

H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN

Registered number: GBC – 5560701715
Vat no: SE 556070171501
Contact Details: COS Customer Service
Email:klantenservice.be@cosstores.com
serviceclient.be@cosstores.com
Phone: 0770930730 Calls cost: Geographic

How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

Ceská obchodní inspekce*
Stepanska 15
Praha, 12000
Czech Republic
https://www.coi.cz

* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr

COS is part of the H & M Group and has its registered office in Stockholm

H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN

Registered number: GBC – 5560701715
Vat no: SE 556070171501
Contact Details: COS Customer Service
Email: customerservice@COS.com
Phone: 0770930730 Calls cost: Geographic

How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

Konkurrence- og Forbrugerstyrelsen*
Carl Jacobsens Vej 35
Valby, 2500
Denmark
http://www.forbrug.dk

* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr

COS  is part of the H & M Group and has its registered office in Stockholm

H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN

Registered number: GBC – 5560701715
Vat no: SE 556070171501
Contact Details: COS Customer Service
Email: customerservice@cosstores.com
Phone: 0770930730 Calls cost: Geographic

How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

Kuluttajariitalautakunta*
Hämeentie 3, PL 306
Helsinki, 00531
Finland
http://www.kuluttajariita.fi/fi

* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr

COS  is part of the H & M Group and has its registered office in Stockholm

H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN

Registered number: GBC – 5560701715
Vat no: SE 556070171501
Contact Details: COS Customer Service
Email: customerservice@cosstores.com
Phone: 0770930730 Calls cost: Geographic

How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

Médiateur du commerce coopératif et associé*
77, rue de Lourmel
Paris, 75015
France
http://www.mcca-mediation.fr

* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr

COS  is part of the H & M Group and has its registered office in Stockholm

H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN

Registered number: GBC – 5560701715
Vat no: SE 556070171501
Contact Details: COS Customer Service
Email: serviceclient.fr@cosstores.com
Phone: 0770930730 Calls cost: Geographic

How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V.*
Straßburger Str. 8
Kehl, 77694
Germany
https://www.verbraucher-schlichter.de

* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr

COS  is part of the H & M Group and has its registered office in Stockholm

H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN

Registered number: GBC – 5560701715
Vat no: SE 556070171501
Contact Details: COS Customer Service
Email: kundenservice.de@cosstores.com
Phone: 0770930730 Calls cost: Geographic

How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

Hungary

Budapesti Békélteto Testület*
Krisztina krt. 99.
Budapest, 1016
Hungary
http://bekeltet.hu
 

* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr

COS is part of the H & M Group and has its registered office in Stockholm

H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN

Registered number: GBC – 5560701715
Vat no: SE 556070171501
Contact Details: COS Customer Service
Email: customerservice@COS.com
Phone: 0770930730 Calls cost: Geographic

How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

Dublin District Small Claims Office (or the local District Court Office in the area where you live)
1st Floor Áras Uí Dhálaigh
Dublin 7 D07 N972
Ireland
http://www.courts.ie


* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr

COS  is part of the H & M Group and has its registered office in Stockholm

H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN

Registered number: GBC – 5560701715
Vat no: SE 556070171501
Contact Details: COS Customer Service
Email: customerservice@cosstores.com
Phone: 0770930730 Calls cost: Geographic

How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

Camera Arbitrale di Milano*
Via Meravigli 7
Milano, 20123
Italy
https://www.risolvionline.com

* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr

COS  is part of the H & M Group and has its registered office in Stockholm

H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN

Registered number: GBC – 5560701715
Vat no: SE 556070171501
Contact Details: COS Customer Service
Email: servizioclienti.it@cosstores.com
Phone: 0770930730 Calls cost: Geographic

How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

Stichting Geschillencommissies voor Consumentenzaken*
Bordewijklaan 46
Den Haag, 2591RX
Netherlands
https://degeschillencommissie.nl

* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr

COS  is part of the H & M Group and has its registered office in Stockholm

H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN

Registered number: GBC – 5560701715
Vat no: SE 556070171501
Contact Details: COS Customer Service
Email: klantenservice.nl@cosstores.com
Phone: 0770930730 Calls cost: Geographic

How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

Dispute resolution bodies are currently not available in Poland

* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr

COS  is part of the H & M Group and has its registered office in Stockholm

H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockhol+N8+O8

How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

Centro Nacional de Informação e Arbitragem de Conflitos de Consumo*
Faculdade de Direito da Universidade Nova de Lisboa - Campus de Campolide
Lisboa, 1099032
Portugal
http://www.arbitragemdeconsumo.org

* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr

COS is part of the H & M Group and has its registered office in Stockholm

H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN

Registered number: GBC – 5560701715
Vat no: SE 556070171501
Contact Details: COS Customer Service
Email: customerservice@COS.com
Phone: 0770930730 Calls cost: Geographic

How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

Spolocnost ochrany spotrebitelov (S.O.S) Poprad*
Bajkalská 2335/3
Poprad, 05801
Slovakia
http://www.sospotrebitelov.sk

* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr

COS is part of the H & M Group and has its registered office in Stockholm

H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN

Registered number: GBC – 5560701715
Vat no: SE 556070171501
Contact Details: COS Customer Service
Email: customerservice@COS.com
Phone: 0770930730 Calls cost: Geographic

How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

Evropski center za reševanje sporov
Tomsiceva ulica 6
Ljubljana, 1000
Slovenia
http://www.ecdr.si

* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr

COS is part of the H & M Group and has its registered office in Stockholm

H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN

Registered number: GBC – 5560701715
Vat no: SE 556070171501
Contact Details: COS Customer Service
Email: customerservice@COS.com
Phone: 0770930730 Calls cost: Geographic

How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

Dispute resolution bodies are currently not available in Spain

* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr

COS  is part of the H & M Group and has its registered office in Stockholm

H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN

Registered number: GBC – 5560701715
Vat no: SE 556070171501
Contact Details: COS Customer Service
Email: atencioncliente.es@cosstores.com
Phone: 0770930730 Calls cost: Geographic

How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

Allmänna reklamationsnämnden*
Box 174
101 23 Stockholm
Sweden
http://www.arn.se

* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr

COS  is part of the H & M Group and has its registered office in Stockholm

H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN

Registered number: GBC – 5560701715
Vat no: SE 556070171501
Contact Details: COS Customer Service
Email: customerservice@cosstores.com
Phone: 0770930730 Calls cost: Geographic

How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

Small Claims Mediation (UK) Ltd*
33 Leicester Road
Leicester, LE84GR
United Kingdom
http://www.small-claims-mediation.co.uk

* These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) https://ec.europa.eu/consumers/odr

COS  is part of the H & M Group and has its registered office in Stockholm

H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN

Registered number: GBC – 5560701715
Vat no: SE 556070171501
Contact Details: COS Customer Service
Email: customerservice@cosstores.com
Phone: 0770930730 Calls cost: Geographic