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Our online store is currently operating as normal, with high safety measures being taken at our warehouse. However due to the current restrictions, you may experience some delays in delivery and returns.

You can find out more information for your country on our delivery information and returns & refunds pages.

The safety of our customers and COS staff members worldwide is our highest priority. We are closely monitoring updates in order to act quickly and following advice from the World Health Organisation and local authorities.

Please check our store locator for up to date opening times.


We love to hear from you, so if there’s anything you’d like to ask us, we’re here and ready to help in every way we can.​

If you have a question about one of our stores, please use the store locator to find the store’s contact information so that you can call them directly.​
Write to us via email: ​ (German speaking team)​ (French speaking team)​​ (Italian speaking team)​

Alternatively, you can send us a message on Facebook Messenger.​

If you’d like help with your COS Online order, please call our German, French and Italian-speaking customer service team:​
+41 43 508 2111 (International call charges apply and mobile phone prices may vary.)​

For questions regarding your Klarna payment, please contact Klarna directly.

Customer Service – Opening Hours:​
Monday - Friday: 08:00 – 21:00​
Saturday: 09:00 – 17:00​
Sunday: 09:00 – 17:00