Our returns are hassle-free and easy. We hope you will love everything that you purchase from us but if something isn’t quite right, you have up to thirty (30) days from the purchase date to return your item(s) for a full refund to the original payment method for the purchase. After thirty (30) days, store credit will be offered instead.

All items must be unused, unworn and have their original tags attached. All items must be returned with original receipt. When trying on footwear, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box.

For hygiene reasons, undergarments, and pierced jewelry cannot be returned or exchanged unless faulty. All swimwear and bodysuits must still have the hygiene strip intact.

Gifts purchased in Canadian COS retail stores accompanied by a gift receipt may only be returned for store credit or exchanged within 60 days of original purchase.

COS does not accept price adjustments.

COS does not accept returns by mail.


Items purchased as “FINAL SALE” are not eligible for return, exchange or credit without exception and merchandise is sold as is.

Merchandise purchased at COS retail stores at a discount of 70% off or more, is Final Sale and may not be returned or exchanged.

All Personalized or altered items are considered Final Sale and cannot be returned.

Items Purchased At Other Locations

COS Items purchased at other retail stores, department stores or any other store selling COS merchandise may not be returned in a COS store.

COS Outlet Store Purchases

All COS Outlets purchases are Final Sale. COS outlet store merchandise cannot be returned to a COS retail location or online.

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