COVID-19 FAQ

Dear member of the COS Community,

During this difficult time, the safety of our customers and COS staff members worldwide is our highest priority.  As the Coronavirus (COVID-19) pandemic unfolds, we are taking all necessary precautions to ensure everyone’s safety.

We are closely monitoring updates in order to act quickly, and we continue to follow advice from the World Health Organization as well as local authorities.

We are closing our stores in affected areas until further notice. Please check the store locator to find the status of stores near you, and for up to date opening times.

We hope the COS universe provides you with a place of comfort, inspiration and style at this difficult time.

We remain hopeful that the situation improves quickly and send our love to all those affected.

Sincerely,
The COS Team

 

Our Stores

Q: Is my local store currently open?
A: In Canada, all stores are currently closed. Please take a look at our Store Locator to find the most up to date information regarding stores near you and their opening hours.

Q: What is your instore returns policy during this period?
A: We have extended our in stores returns policy to 100 days.

 

Doing our part

Q: How are COS and the H&M Group helping their community during the COVID-19 pandemic?
A: In support of the incredible medical teams around the world our company, the H&M Group, is taking action.​ As a first step, our global supply-chain are preparing the production of masks for healthcare workers. You can find out more about this initiative here.

 

Getting in touch

Q: How do I get in touch with Customer service?
A: You can reach our customer service centre by email at customerservice.ca@cosstores.com.  We are currently busier than usual, and our responses may take longer than normal but our team are working hard to assist with every enquiry and will get back to you as soon as possible.  We thank you for your patience.

Be the first to know

Subscribe to our email newsletter and you’ll be the first to know about our newest arrivals, special offers and store events near you…

Thank You

is now subscribed to the COS newsletter, we’ll be in touch soon!

Our Canadian stores have started reopening. Read about our store safety measures.