COVID-19 FAQ

Dear member of the COS Community,

During this difficult time, the safety of our customers and COS staff members worldwide is our highest priority. As the Coronavirus (COVID-19) pandemic unfolds, we are taking all necessary precautions to ensure everyone’s safety.

We have adjusted our operations to comply with local regulations, opening hours may be affected. Please check the store locator for the latest information.

Let’s protect each other, stay home and stay healthy.

Sincerely,
The COS team

 

Our Stores

Q: Is my local store currently open?
A: Our stores in Australia & New Zealand have resumed operation, in line with local authorities’ guidance. Please take a look at our Store Locator to find the most up to date information regarding stores near you, including any changes in operation hours.

 

Doing our part

Q: How are COS and the H&M Group helping their community during the COVID-19 pandemic?
A: In support of the incredible medical teams around the world our company, the H&M Group, is taking action.​ As a first step, our global supply-chain are preparing the production of masks for healthcare workers. You can find out more about this initiative here.

 

Getting in touch

Q: How do I get in touch with Customer service?
A: You can reach our customer service centre by email at customerservice.international@cosstores.com.  We are currently busier than usual, and our responses may take longer than normal but our team are working hard to assist with every enquiry and will get back to you as soon as possible.  We thank you for your patience.

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Welcome! This site is for our Australia and New Zealand customers. Read about our actions during the COVID-19 pandemic.